Computer Technician

This position rotates between two major functions: Help Desk problem tracking and resolution and Field Service. The Help Desk function is generally responsible for helping customers perform their business function by troubleshooting their computer hardware or software problems over the phone and/or dispatching appropriate support personnel. The Computer Technicians create, update, track and report on entries in the problem tracking system. The Field Service function is generally responsible for installing devices such as PC’s, terminals, printers, controllers, microcomputers, modems and PC operating system software. These tasks include unpacking components, assembling modules, performing acceptance testing routines, running diagnostic test programs, interpreting results, notifying local management and the responsible supervisor of the results, and recommending and implementing remedial action. The Computer Technicians rotate on a periodic basis between these two major roles. The incumbent reviews and coordinates these tasks with other division members to assure minimal overlap and provide prompt/organized response to requests for service.