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The Computer Support Technician role involves providing technical support in a hospital environment, requiring a minimum of 5 years of experience. The ideal candidate should possess strong troubleshooting skills, familiarity with ServiceNow, and excellent communication abilities. A high school diploma is required, while an associate degree in IT is preferred. The position offers a competitive pay range of $32.43/hr to $34.61/hr, depending on experience and skills.
Job Responsibility:
Provide hands-on support for desktop computers, laptops, printers, and other peripherals
Diagnose and resolve hardware and software issues in a timely and professional manner
Install, configure, and upgrade operating systems and applications
Relocate and set up IT equipment for staff moves and department changes
Use ServiceNow to manage and document support tickets and work performed
Collaborate with clinical and administrative staff to minimize disruption to patient care
Escalate complex issues to higher-level support teams when necessary
Ensure compliance with hospital IT policies, including data security and privacy standards
Support mobile devices and hospital-specific applications
Assist with onboarding and offboarding of hospital staff from an IT perspective
Participate in routine maintenance, patching, and updates of systems
Provide excellent customer service and maintain a professional demeanor in all interactions
Requirements:
Minimum of 5 years of experience in a technical support role
High school diploma or equivalent required
associate degree or technical training in IT preferred
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication abilities
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Strong customer service orientation and attention to detail
Familiarity with ServiceNow or similar ITSM tools
Nice to have:
Experience working in a healthcare or hospital environment
CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate