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Computer Support Technician – On-Site (Hospital Environment)

United States, Los Angeles Employment contract 29.00 - 31.00 USD / Hour · Job Posted June 03, 2026
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Job Description

We are seeking a skilled and customer-focused Computer Support Technician to join our on-site IT team at a hospital. This role is responsible for supporting, repairing, replacing, and relocating computers and peripherals throughout the facility. While healthcare experience is a plus, it is not required. The ideal candidate will have strong technical expertise, excellent communication skills, and a commitment to service excellence.

Job Responsibility

  • Provide hands-on support for desktop computers, laptops, printers, and other peripherals
  • Diagnose and resolve hardware and software issues in a timely and professional manner
  • Install, configure, and upgrade operating systems and applications
  • Relocate and set up IT equipment for staff moves and department changes
  • Use ServiceNow to manage and document support tickets and work performed
  • Collaborate with clinical and administrative staff to minimize disruption to patient care
  • Escalate complex issues to higher-level support teams when necessary
  • Ensure compliance with hospital IT policies, including data security and privacy standards
  • Support mobile devices and hospital-specific applications
  • Assist with onboarding and offboarding of hospital staff from an IT perspective
  • Participate in routine maintenance, patching, and updates of systems
  • Provide excellent customer service and maintain a professional demeanor in all interactions

Requirements

  • Minimum of 5 years of experience in a technical support role
  • High school diploma or equivalent required
  • Must have a flu shot within the year

Nice to have

  • Experience working in a healthcare or hospital environment
  • Familiarity with ServiceNow or similar ITSM tools
  • Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, Apple Certified Support Professional (ACSP), ITIL Foundation Certification
  • Associate degree or technical training in IT preferred

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