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Summary: Installs, modifies, and makes repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.
Job Responsibility
Installs, modifies, and makes repairs to personal computer hardware and software systems
Provides technical assistance and training to system users
Provides users with network technical support fast and courteously
Responds to needs and questions of users concerning their access of network resources
Installs and tests necessary software and hardware
Installs or assists outside service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computers
Enters commands and observes system functions to verify correct system operation
Respond to end-user inquiries concerning systems operation and diagnosis system hardware, software, and operator problems
Instruct and train users in use of equipment, software, and manuals
Creates custom reports using various software solutions for inner city department and citizen throughout open records' request
Coordinates activities with help desk, network services, or other information systems groups
Replaces defective or inadequate hardware and software packages
Refers to major hardware problems to outside service personnel for correction ensured data integrity with regards to the police department database
Write programs using C derivative languages
Learn about new tools, technologies, and platforms
Other duties as assigned
Requirements
Associate's degree (A. A.) or equivalent from two-year college or technical school
or six months to one year related experience and/or training
or equivalent combination of education and experience
Must have a valid driver's license
Knowledge of Microsoft Office Suite
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Must be able to work with little to no supervision
Nice to have
Knowledge of C derivative languages (JAVA, JavaScript, and others)
Understanding of security controls in UNIX, Linux, Windows, Server Microsoft Outlook