Computer Operator I - DCA Job at Brightstar Lottery (West Greenwich)

Job Description

At Brightstar, we are dedicated to providing world-class gaming solutions to our customers. As a leading global company in the gaming industry, we pride ourselves on creating exceptional experiences for players around the world. We are seeking an individual who demonstrates strong talent and motivation to join our team as a Computer Operator at our Data Center in West Greenwich, RI. (We are looking for one Day shift and one Night shift)

Job Responsibility

Provide entry to intermediate level monitoring and support for operating equipment for one or more jurisdictions, ensuring flawless operations 24/7
Conduct intermediate level analysis of systems and servers pertaining to host systems, middleware, applications, and existing tools
Monitor logical security through the use of established tools and procedures
Gain hands-on experience in identifying and resolving network technology issues associated with IP network devices and backbone transports
Effectively carry out, verify, and restore predefined processes in the operational checklists to guarantee the successful completion of draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests
Coordinate, carry out, verify, monitor, follow up on, and address internal and external customer requests in accordance with established guidelines
Submit recommendations to create and maintain operational procedures and checklists

Requirements

Two-year technical college degree or comparable experience of one - four years
Able to navigate through Unix/Linux (Red Hat)/AIX/VMS/DOS and perform basic commands
Working knowledge of VMware environments, VMware monitoring tools, FTP/SFTP protocols with an understanding or intermediate knowledge of Retailer POS, call center tools/functions, Tivoli, Nagios, OP5, SolarWinds, RUnscope, Monitis, Symantec Veritas, and Jira
Knowledge of business administration systems (i.e., Microsoft Office Suite, particularly Outlook, Word and Excel)
Excellent written/oral reporting skills, interpersonal skills, the ability to communicate at all levels of the organization/customers, and where applicable, must be able to monitor and troubleshoot multiple technologies

What we offer

Medical benefits are available from day one of employment
Three weeks of paid vacation per year, with prorated accrual for the first year
401 (k) with employer match and 100% vesting from day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement
Non-exempt roles are eligible for irregular discretionary bonuses
health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance

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Computer Operator I - DCA

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