Compute Graduate, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Bulgaria, Sofia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Compute Graduate role involves customer case management, issue troubleshooting, and providing support in areas like hardware platforms, proprietary HPE software, and operating systems. Responsibilities include remote diagnosis, documentation, escalation of complex cases, and customer interaction in accordance with company KPIs.

Job Responsibility:

Timely responds to customers via phone/mail/web
logs case, provides information & troubleshoots to solve customer problem according to company KPIs for the business
works with customers to identify the problem statement
once problem statement is clear, determines necessary actions which might include gathering and analysing logs, using remote tools in order to troubleshoot, diagnose and solve the problem
keeps customers informed, sets, and follows commitments, keeps precise case documentation and case ownership
timely elevates and/or escalates to next level when the case is complex
participates in projects for process or quality improvements
keeps documentation as per requirements
compliant with all internal rules, policies and procedures, and ensure performance as per all work instructions and/or orders

Requirements:

Graduated in the last year from a Bachelor/Master program
at least 1 year experience as Customer Support, Technical Engineer, or in a similar environment
very good command of English
excellent language skills in Spanish
general IT knowledge that allows proper execution of the job responsibilities
knowledge of server / storage / networking / operational systems will be considered an advantage
advanced business process knowledge
advanced knowledge of the main work tools
knowledge of MS Office tools

Nice to have:

knowledge of server / storage / networking / operational systems
advanced business process knowledge
advanced knowledge of the main work tools

What we offer:

comprehensive suite of benefits that supports physical, financial and emotional wellbeing
personal & professional development programs
unconditional inclusion
flexibility to manage work and personal needs

Additional Information:

Job Posted:
September 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Compute Graduate