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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Compute Graduate

Bulgaria, Sofia · Job Posted September 02, 2025
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Job Description

The Compute Graduate role involves customer case management, issue troubleshooting, and providing support in areas like hardware platforms, proprietary HPE software, and operating systems. Responsibilities include remote diagnosis, documentation, escalation of complex cases, and customer interaction in accordance with company KPIs.

Job Responsibility

  • Timely responds to customers via phone/mail/web
  • logs case, provides information & troubleshoots to solve customer problem according to company KPIs for the business
  • works with customers to identify the problem statement
  • once problem statement is clear, determines necessary actions which might include gathering and analysing logs, using remote tools in order to troubleshoot, diagnose and solve the problem
  • keeps customers informed, sets, and follows commitments, keeps precise case documentation and case ownership
  • timely elevates and/or escalates to next level when the case is complex
  • participates in projects for process or quality improvements
  • keeps documentation as per requirements
  • compliant with all internal rules, policies and procedures, and ensure performance as per all work instructions and/or orders

Requirements

  • Graduated in the last year from a Bachelor/Master program
  • at least 1 year experience as Customer Support, Technical Engineer, or in a similar environment
  • very good command of English
  • excellent language skills in Spanish
  • general IT knowledge that allows proper execution of the job responsibilities
  • knowledge of server / storage / networking / operational systems will be considered an advantage
  • advanced business process knowledge
  • advanced knowledge of the main work tools
  • knowledge of MS Office tools

Nice to have

  • knowledge of server / storage / networking / operational systems
  • advanced business process knowledge
  • advanced knowledge of the main work tools

What we offer

  • comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • personal & professional development programs
  • unconditional inclusion
  • flexibility to manage work and personal needs
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