Compress. & Mastectomy Fitter Job at Dana-Farber Cancer Institute (Boston)

Job Description

The Mastectomy and Compression Fitter performs specialty fittings and provides durable medical equipment (DME) items as medically necessary and directed by a physician order. The fitter holds a customer service-oriented position that involves working directly with patients in a professional clinical capacity. The role assesses patient status pre- or post-surgical intervention and conducts product selection, as well as fitting patients for bras, compression garments and prostheses. Will be responsible for assisting with determining the right product and size for the patient. Places custom orders from manufacturers, suppliers, with knowledge of the product comfort and fit. Works with patients, patient families and revenue cycle to process prior authorizations from insurance companies and prescription from providers as needed.

Job Responsibility

Performs specialty fittings and provides durable medical equipment (DME) items as medically necessary and directed by a physician order
Assesses patient status pre- or post-surgical intervention and conducts product selection
Fits patients for bras, compression garments and prostheses
Assists with determining the right product and size for the patient
Places custom orders from manufacturers, suppliers
Works with patients, patient families and revenue cycle to process prior authorizations from insurance companies and prescription from providers as needed
Provides image consulting services for Cancer patients to include patient consultation and patient education
Provides initial patient consultation and development of individualized appearance plan post-surgery
Identifies resources to assist client with appearance normalization
Takes measurements for Mastectomy and /or Lymphedema products
Provides patient education and services for different scenarios and activities such as swim wear, suggestions to help achieve symmetry and garments to help treat Lymphedema
Measures by hand or by scanning patient correctly for specific limb/and or body part, for OTC or custom garments
Completes orders on supplier portals with measurements for custom order
Chooses the best therapeutic compression garment
evaluates the best therapeutic path based on a variety of factors including age, mobility, size and shape of your limb, skin or wound-related issues and cost
Secures written orders for ALL DME items
Collaborates with Occupational therapists within DFCI and throughout community for their patient orders
Prepares and ensures all necessary documentations for patient orders are completed
Documents visits and follows-up with clinical care team as necessary
Coordinates incoming requests for patients orders via e-mails/faxes and Epic In-Basket messages
takes ownership and responds appropriately to all messages
Maintains current knowledge and expertise in applicable DME codes for insurable goods
Practices in accordance with accreditation standards for Mastectomy Fitter and CMF certification
Completes continuing education on Compression & Mastectomy for patients and other staff
Verifies insurance coverage and obtains pre-authorizations as appropriate
Effectively shares knowledge of Lymphedema and other compression therapy products with customers and uses that knowledge when ordering specialty products
Assists with the coordination of the activities and operations of Friends’ Place
Maintains DME merchandise inventory
Covers the front desk and processes transactions when needed
provides customer service and daily operations
Facilitates product sales
Comprehensive assessment of outpatient clients for garment, over- the-counter (OTC) or custom
Planning and implementing proper garments to reduce pain, restore function, prevent permanent disability, and restore independence, using various treatment techniques
Maintains on site inventory and samples for sizing
Actively promotes Friends’ Place to internal and external physicians, staff, and patients to create awareness of services
Participates in providing support programs for such issues as compression therapy
Ensures safe and clean environment and maintains equipment and supplies while adhering to all hospital and departmental infection control procedures

Requirements

Associate or bachelor’s degree preferred
High school diploma or GED required
Certification or ability to obtain certification from accredited agency (BOC or ABC) within first nine months for Mastectomy Fitter
Previous experiences as professional massage therapist preferred
Physical therapy/Occupational Therapy setting experience as aide or assistant preferred
Previous retail and customer/patient service experience in a healthcare setting preferred
Previous work with insurance plans preferred
Knowledge of Mastectomy and Compression garment fitting
Analytical skills to evaluate patients’ condition, capabilities, and progress to develop appropriate treatment programs
Proficient knowledge of Microsoft Office applications and POS Systems
Knowledgeable of supplier’s products and measuring requirements
Excellent communication, organizational, time management, and customer service skills
Strong attention to detail
Ability to work with a variety of people, and make patients feel educated, comfortable, and confident in their care
Ability to adapt to and embrace change
Ability to function as an integral member of a team
Ability to multitask, while being attentive to customers and patients

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Compress. & Mastectomy Fitter

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