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The Financial Services and Fair & Responsible Banking Compliance Testing Manager oversees transaction testing and control testing for the purpose of validating that processes and controls are designed effectively to sufficiently mitigate the risk of the applicable requirements and are operating as intended. The Compliance Testing Manager is responsible for performing quality assurance on testing executed by compliance Testers and supports Testers by: Providing guidance on development of test plans; Communicating changes in testing procedure, including schedule changes; Ensuring that testing results are executed timely, technically accurate, and reasonable; Reviewing work of Testing Team; Demonstrating strong problem-solving and conceptual skills; Demonstrating strong written and verbal communication skills; Demonstrating strong negotiation and leadership skills; Pursuing compliance certifications if not already certified; Traveling to various Capital One locations if necessary
Job Responsibility:
Coach and develop a high-performing team of Compliance Testers, focusing on professional growth, performance calibration, and fostering a collaborative environment for continuous improvement
Manage staffing assignments to ensure successful completion of calendar commitments
Develop test plans, continually validate and improve test design
Evaluate the accuracy of tests executed by compliance testers and adherence to processes and procedures
Manage to testing schedules to ensure they are completed in appropriate timeframe
Identify the need for improved data sourcing and partner with business and IT areas to develop improved data sources
Manage data sourcing to ensure data is obtained following documented test plans and testing protocols
Amend testing calendar as needed
Analyze and document work results
Establish and maintain strong relationships with Compliance Advisors and Business Areas
Engage with subject matter experts as needed to determine adherence to test procedures
Provide updates on testing status as needed
Support ICTT (Independent Compliance Transaction Testing) and Compliance audit and exams as needed
Requirements:
Bachelor's Degree or Military Experience
At least 5 years of experience working in financial services
At least 2 years of people management experience
Nice to have:
5+ years of experience in financial services consumer compliance testing, monitoring, or auditing