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Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 200 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Compliance Team Manager. This is a full-time, permanent position located in Edinburgh City Centre. The salary ranges from £27,000 to £31,000 pa.
Job Responsibility:
Lead, inspire and motivate a team, drive performance across all areas to ensure we achieve high service levels while meeting the annual business targets
Deliver an effective process to monitor and report on all team issues and make sure these are completed in a timely manner. Review this feedback and devise and implement continuous improvement to drive efficiencies
Drive a high level of standard throughout the team ensuring all compliance regulations are meet in the required time and all process are being followed. Manage the team by making sure work has been apportioned correctly with all jobs allocated and instructed to contractors
Deal with escalations from tenants and landlords regarding compliance related complaints, to ensure these are resolved in an appropriate manner
Evaluate performance across the department and drive improvements across all areas. Prepare reports to be able to clearly demonstrate where and how these improvements can be made
Recruitment, staff mentoring and development, ongoing training and performance management
Requirements:
Preferred ARLA/Letwell Qualification
Leadership/people management skills with experience in leading a team
IT literate and good technical skills
Strong communication and interpersonal skills
Good conflict resolution and problem-solving skills
Ability to identify improvements and efficiency
Experience of fast paced working environment
What we offer:
Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health
Our Employee Assistance Programme offers free counselling support sessions
Get the latest gadgets and appliances with our Smart Tech Scheme
We're committed to reducing our carbon footprint with our Cycle2Work Scheme
We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
Celebrate your loyalty with special days and celebrations for length of service
Planning for retirement? We've got you covered with that important pension pot
We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career