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Compliance Team Leader

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The Felix Project

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Location:
United Kingdom , Sheffield

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

26000.00 - 28000.00 GBP / Year
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Job Description:

To lead and manage the Compliance Support team responsible for overseeing the ongoing compliance of all organisations actively participating in the FareShare Go programme after their probation period. The role ensures that compliance-related contacts and case work are handled in line with organisational standards and contributes to the development and implementation of compliance processes to ensure a consistent, high-quality experience for partner organisations.

Job Responsibility:

  • Manage the daily operations of the Compliance Support team ensuring compliance case work and customer contacts are managed efficiently and professionally
  • Lead the monitoring of service quality, compliance outcomes and performance against agreed KPIs
  • Track, analyse and report on key performance metrics, using data-driven insights to identify trends, performance gaps and opportunities for improvement
  • Provide programme managers with feedback and insights from the Compliance Support Team to develop the compliance function and the development of the wider Customer Support Team
  • Identify operational improvements to compliance processes and team workflows
  • Escalate complex compliance issues or risks to senior management when required and support resolution
  • Support the development and implementation of compliance processes that align with organisational goals, customer service standards and regulatory expectations

Requirements:

  • Experience leading or supervising a customer support or operational team
  • Experience managing case work, compliance processes, or quality assurance activities
  • Excellent analytical skills with the ability to interpret data, monitor KPIs and drive improvements
  • Excellent communication and relationship-building skills with the ability to engage a range of stakeholders
  • Sound IT skills including Microsoft Office (particularly Excel) and experience using CRM systems such as Salesforce is advantageous
  • We can only employ applicants who currently have the right to work in the UK
What we offer:
  • 28 days annual leave per annum (+ bank holidays) plus up to 2 days additional leave for length of service
  • Enhanced Maternity and Paternity leave
  • Birthday day off
  • Access to discounts for a wide range of discounts on everyday spends
  • Training and development opportunities
  • Employee assistance programme including 24 Hour GP helpline
  • Cycle to Work Scheme
  • Opportunity for free meals whilst working at our depots
  • After work activities such as Felix’s softball team, running club and cycling club

Additional Information:

Job Posted:
May 15, 2026

Expiration:
June 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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