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We are seeking a Compliance Support Analyst to support the Heads of Compliance (Digital and Retail) and the wider compliance teams in delivering day-to-day compliance activities, reporting, and oversight. This role will help ensure the effective management of compliance risk, the timely implementation of regulatory changes, and the smooth coordination of key compliance processes across both channels. The position offers a varied workload, covering data analysis, report preparation, monitoring, and administrative support across all areas of compliance.
Job Responsibility:
Provide day-to-day administrative and analytical support to the Heads of Compliance for Digital and Retail
Assist with the collation, preparation, and submission of compliance reports, dashboards, and regulatory notifications
Support the tracking and delivery of compliance projects and actions arising from audits, regulatory reviews, or internal governance meetings
Maintain and update key compliance registers and logs, including incidents, breaches, and regulatory correspondence
Monitor and analyse compliance-related data and customer trends to identify potential risks or areas for improvement
Support the delivery of regulatory reporting obligations via the Gambling Commission’s e-services and other regulatory portals
Assist in the review and drafting of compliance documentation, including policies, procedures, and risk assessments
Provide support in the administration of key compliance policies such as self-exclusion, safer gambling monitoring, and licence condition tracking
Coordinate cross-functional tasks between Retail and Digital teams, ensuring consistency and timely completion of shared compliance objectives
Liaise with internal stakeholders to gather data, clarify findings, and assist with internal and external audit preparation
Support communication and awareness initiatives to promote a strong compliance culture across the business
Undertake other administrative or analytical duties as required to enable the Heads of Compliance to focus on strategic and regulatory matters
Requirements:
Strong attention to detail with excellent organisational and analytical skills
Effective written and verbal communication skills, with the ability to prepare clear and accurate reports
A proactive, positive, and adaptable approach with the ability to manage competing priorities
Working knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint
Strong sense of integrity and confidentiality when handling sensitive information
Ability to work collaboratively across multiple teams and business areas
A willingness to learn and develop a strong understanding of gambling regulation and compliance frameworks
Flexibility to support both Digital and Retail operations as business needs require
Nice to have:
Previous experience in a compliance, risk, audit, or regulated environment
Understanding of Gambling Commission regulations and licensing objectives
Familiarity with gambling operations (online and retail) and safer gambling principles
Experience producing or analysing management information reports
What we offer:
Bonuses
Incentives
Retail discount vouchers
Monthly pension contributions
Enhanced maternity & paternity pay
Long-service recognition programme and life milestone rewards
Recognition scheme to earn and convert points to spend with over 700 retailers
Comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests
Access to further training and development opportunities
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