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The Compliance Team works to protect Square, Square Sellers, and enable safe growth across our ecosystem. Square’s APAC Transaction Monitoring Team is looking for an operations team member to assist with compliance tasks within the merchant commerce space. Reporting to the Square’s APAC Transaction Monitoring Lead, you will perform detailed analysis and manage compliance queues. You will analyze and manage Compliance cases in accordance with established procedures and identify any non-compliances relating to the Compliance Program and manage accordingly. These functions include supporting know your customer processes and other components of the compliance program as required. This role is fully remote based in Japan only.
Job Responsibility:
Conduct analysis of customer and transactional activity to identify potential non-compliance, in line with established policies and procedures
Monitor and action compliance queues and cases promptly and effectively, ensuring all are addressed within required timeframes
Make decisions on cases using applicable policies and escalate issues appropriately when necessary
Maintain or exceed established service level agreements (SLAs) and guidelines
Communicate professionally and clearly with customers when further information, clarification, or follow-up is required
Manage internal escalations through multiple channels, including internal communication and customer relationship management systems, from stakeholders
Collaborate with corporate partners to ensure the effectiveness of compliance monitoring activities
Assist in the development and review of Compliance policies and programs
Participate in and contribute to compliance projects and ongoing program enhancements
Advocate for customers and suggest improvements to Square processes and products
Engage proactively in team planning, meetings, and activities
Foster a positive team environment and support the overall success of the compliance function
Requirements:
Minimum 2 years of experience in Compliance or Compliance Operations
Experience working in a finance, risk, or related environment
Excellent verbal and written communication skills in both Japanese and English
Strong operations mindset, with proven ability to manage time-sensitive directives and self-prioritize tasks across competing priorities
Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver outstanding results
Strong research, analytical, and investigative abilities
Experience working in a customer-focused environment
Demonstrated desire to improve the customer experience
Passion for Square’s mission and a strong interest in the technology industry
Based in Japan
Nice to have:
Relevant tertiary education
Fin-tech, Banking or insurance industry experience