Compliance Operations Manager

Block

Location:
United States, Bay Area

Category:
Finance

Contract Type:
Not provided

Salary:

123400.00 - 223100.00 USD / Year

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Job Description:

The Sanctions Operations Lead will be the leader for Block's global sanctions screening operations, ensuring risk management and regulatory compliance across all Block ecosystems including Cash App, Square, Afterpay, and Tidal. You will guide operational excellence through team leadership, vendor management, and cross-functional partnerships while maintaining rigorous quality standards and supporting Block's commitment to safe, compliant growth. You will play a crucial role in protecting Block's ecosystem through sanctions screening programs and strategic operational leadership.

Job Responsibility:

Lead a global team of sanctions screening analysts (10-12 FTEs) while providing oversight to vendor operations (~20 analysts), driving performance excellence and career development through clear metrics, coaching, and capability building initiatives
Ensure accurate resolution of sanctions alerts across all Block businesses, maintaining quality standards and service level agreement adherence while preventing backlogs through proactive resource management and process optimization
Partner with the Global Sanctions Program Office and Head of Sanctions to ensure operational agreement on policy requirements and regulatory expectations, providing regular insights on operational trends and emerging risks
Drive continuous improvement in sanctions screening operations through the strategic implementation of automation and AI capabilities, collaborating with engineering teams to enhance detection accuracy and operational efficiency
Build and maintain effective partnerships across Product Compliance, Risk Modeling, and Engineering teams to ensure sanctions controls evolve with Block's product innovation while maintaining regulatory compliance
Oversee vendor performance management through established KPIs and quality metrics, ensuring consistent service delivery and risk management standards across all screening operations
Provide strategic leadership in operational risk management, including escalation of significant issues, clear reporting on key metrics, and proactive identification of process improvement opportunities

Requirements:

8+ years of experience in financial crimes compliance operations, with demonstrated expertise in sanctions screening operations and regulatory requirements
experience in financial technology or payments industry
Proven track record of leading large, complex teams (10+ direct reports) with evidence of developing talent and driving performance improvement
Experience with sanctions screening systems, alert management processes, and emerging technologies, with experience implementing operational improvements and automation initiatives
Stakeholder management capabilities, demonstrated through successful partnerships with Policy, Product, Technology, and Risk teams while navigating complex organizational dynamics
Ability to leverage data to drive operational insights, identify emerging trends, and implement strategic improvements in screening effectiveness
Experience managing vendor relationships and third-party operations, with a track record of maintaining standards and effective oversight of outsourced teams
Strong risk management acumen with demonstrated ability to balance operational efficiency with regulatory requirements and compliance standards in a global financial services environment
Bachelor's degree required
advanced degree or relevant certifications (CAMS, CFE) preferred

What we offer:

Healthcare coverage (Medical, Vision and Dental insurance)
Health Savings Account and Flexible Spending Account
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off (including 12 paid holidays)
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
Learning and Development resources
Paid Life insurance, AD&D, and disability benefits

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

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Compliance Operations Manager - Sanctions