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ECO - 4 (Energy company) is seeking a detail-oriented and proactive Compliance Officer to join our team. This role focuses on preparing and managing property contracts related to our energy efficiency improvement services.
Job Responsibility:
Prepare comprehensive property contracts that clearly outline the scope of energy efficiency improvements offered
Accurately incorporate benefit descriptions and technical specifications into each contract
Check and verify Energy Saving Trust (EST) ratings for each property and report relevant data to government authorities
Review and monitor Energy Performance Certificates (EPCs) to ensure properties meet required standards
Maintain up-to-date knowledge of government regulations and funding requirements related to energy efficiency improvements
Develop strong working relationships with property owners, internal teams, contractors, Engineers and regulatory bodies
Communicate clearly and effectively with all stakeholders to manage expectations and resolve conflicts where necessary
Handling all incoming emails and calls related to property queries and prepare clear, informed responses to customers via emails, messages, etc
Liaise with the Complaints Manager to update and manage complaints processes and procedures
Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained
Investigate complaints comprehensively and objectively in accordance with company policies and procedures, sector requirements and client contractual obligations
Ensure and maintain a high level of customer service at all times by taking control of any customer complaints that arise
Requirements:
Proven experience in compliance, contracts administration, or energy efficiency programs
Excellent written and verbal communication skills
Demonstrated ability to build relationships and manage stakeholder expectations
Effective conflict resolution and negotiation skills
High level of attention to detail and accuracy in documentation
Strong organizational and time-management skills
Proficient in Microsoft Office and document management systems