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Compliance Monitoring & Testing Manager

United Kingdom, Newbury · Job Posted March 24, 2026
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Job Description

You’ll step into a once-in-a-career moment. As Vodafone and Three come together to create the UK’s biggest mobile network, you’ll help shape not just a new organisation, but a culture and legacy built on trust, innovation, and great customer outcomes. Sitting in the second line of defence, you’ll play a vital role in strengthening our compliance framework and giving senior leaders the confidence to make informed decisions as we build something truly special.

Job Responsibility

  • Design and deliver smart, risk-based compliance monitoring and testing across key regulatory areas, aligned to the Annual Compliance Monitoring Plan
  • Independently assess whether our controls, processes, and customer journeys are delivering good customer outcomes—consistently and fairly
  • Dive deep into data, customer interactions, records, and operational practices to spot trends, risks, and opportunities for improvement
  • Use data analytics, AI, and emerging technologies to enhance how we monitor compliance and increase efficiency
  • Produce clear, high quality monitoring reports that balance risk, insight, and good practice, backed by robust evidence
  • Translate complex regulatory findings into practical, proportionate recommendations that genuinely strengthen our control environment
  • Confidently brief senior leaders, escalating issues where needed and supporting effective remediation
  • Build strong, trusted relationships across the business, influencing change and encouraging accountability

Requirements

  • Demonstrable experience in compliance monitoring or second line assurance within telecommunications, financial services, or a similarly regulated environment
  • Strong understanding of UK regulatory frameworks, which may include areas such as consumer credit, insurance, financial crime, data protection, and telecoms regulation
  • Confident working with compliance governance, risk management, and control frameworks
  • Enjoy analysing information, joining the dots, and clearly explaining what it all means—both in writing and in conversation
  • Comfortable using data, technology, and AI enabled tools to enhance insight and decision making
  • Capabilities as a proactive problem solver, who anticipates challenges and acts early, rather than waiting for issues to escalate

What we offer

  • Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
  • Discounts, vouchers, a pension plan and loads more
  • Amazing learning tools and top-notch parental leave policies

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