Compliance Lead, Licensing & Exam Management

• Act as the primary point of contact for state regulators, including proactive building and maintaining high-trust relationships with the regulators and advocating for Shopify as we continue to apply for MTLs and grow our products
• Support ongoing efforts to obtain our MTLs, including responding to deficiency letters and other requests from regulators
• For active licenses, ensure all required activities are completed on-time, including MSB Call Reports, annual renewals, material change notifications, and commitments to our financial partners
• Lead the coordination of MTL examinations, including gathering requested documents, briefing internal stakeholders and the entity’s Board, and managing the remediation of findings and recommendations
• Partner with your teammates and other stakeholders in Legal, Finance, Product, and Engineering teams to ensure our program remains compliant with regulations and other commitments made in our license applications and to our financial partners
• Lead projects that improve the efficiency of these activities, including through automation and AI tools

• Significant experience managing US Money Transmission Licenses, ideally for a FinTech or large-scale payments platform, including deep proficiency of NMLS and state-specific nuances (e.g., NYDFS, CA DFPI, Texas DOB)
• Proven track record leading complex, multi-state regulatory examinations from end-to-end, demonstrating the 'exam stamina' needed to manage document production, stakeholders, and remediation timelines effectively
• Excellent time management and organizational skills
• managing our licenses and regulator relationships will involve a massive amount of documentation and deadlines, and you thrive in that environment, being adept at balancing priorities, stakeholders, and deadlines
• Exceptional verbal and written communication skills and attention to detail
• you can effectively communicate our MTL entity’s business model to regulators and translate regulatory requests to product and engineering requirements
• A creative and analytical approach to identifying and solving problems
• Superb research and analytical skills with an eye for identifying trends and driving solutions
• Ability to travel into our NYC office, as needed, to coordinate in-person regulatory exams and audits

Experience with international money transmission or non-US financial licenses.