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Robert Half Logo Robert Half · Call Center

Compliance, Customer Specialist

United States, Fresno · Job Posted May 26, 2026
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Job Description

We are looking for a Compliance, Customer Specialist to support customer interactions and account administration for a services organization in Fresno, California. This is a Contract to hire position focused on handling inbound and outbound communications, reviewing documentation, and helping ensure accurate tax-related account processing. The ideal candidate brings strong customer service skills, sound judgment, and the ability to work carefully with data, calculations, and compliance-related information in a call center setting.

Job Responsibility

  • Manage a high volume of incoming calls, outbound calls, and electronic correspondence while providing prompt and timely customer support
  • Review municipal code information to assess tax obligations and assist customers with questions related to assigned jurisdictions
  • Process applications, statements, and supporting records with accuracy, ensuring account details are complete and up to date
  • Calculate charges and prepare business tax invoices while identifying discrepancies that may affect billing accuracy
  • Follow up on overdue accounts, support collection efforts, and gather missing account information through outbound outreach
  • Maintain customer accounts, organize payment-related records, and assist with preparing city payment batches for processing
  • Monitor call center activity and deliver taxpayer assistance with a service-oriented and compliant approach
  • Use available data to identify potentially non-compliant businesses and issue appropriate notifications or correspondence
  • Perform general administrative support such as filing, scanning, document handling, and preparing outbound mail or courier packages
  • Adhere to company policies, regulatory expectations, and quality standards in all customer and account management activities

Requirements

  • At least 2 years of experience in customer service, call center operations, compliance support, or a related administrative role
  • Ability to work at a computer for extended periods during a standard five-day workweek
  • Experience handling inbound and outbound customer communications by phone and email in a fast-paced environment
  • Working knowledge of Microsoft Office Suite and the ability to navigate multiple browser-based systems efficiently
  • Strong written and verbal communication skills with the ability to explain account or tax-related information clearly
  • Solid attention to detail and the ability to compare records, identify inconsistencies, and perform basic calculations accurately
  • Demonstrated analytical thinking, problem-solving ability, and sound customer service judgment
  • Comfort addressing account follow-up, document processing, and customer concerns related to connectivity or access issues

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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