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Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care. A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference. As our Compliance and Assurance Lead, you will play a pivotal role in ensuring our mental health services continue to deliver safe, effective and high-quality care while meeting regulatory and governance standards. Working across the organisation, you will provide expert oversight and assurance, helping to embed a culture of continuous quality improvement and regulatory excellence. You will lead and coordinate key quality and compliance initiatives, including maintaining organisational readiness for Care Quality Commission (CQC) inspection, conducting Internal reviews, monitoring delivery of our Quality Strategy and improvement plans, as well as producing key compliance and assurance reports. Working closely with clinical, operational and Quality & Safety teams, you will ensure evidence is robust and up to date, quality strategy actions are effectively implemented and monitored, and any emerging risks are identified and escalated appropriately. Your work will provide senior leaders with clear assurance on organisational performance, regulatory compliance and the ongoing delivery of high-quality, patient-centred care. This is an excellent opportunity for an experienced quality or governance professional who is passionate about improving mental health services and making a tangible impact across a growing healthcare organisation.
Job Responsibility
Support delivery and monitoring of the Quality Strategy, ensuring progress against objectives, KPIs and CQC domains
Monitor quality improvement action plans, tracking milestones, evidence, risks and escalating issues where required
Analyse quality and compliance data to identify trends, risks and opportunities for service improvement
Lead and coordinate CQC inspection readiness, including self-assessments, evidence collation and regulatory action plans
Maintain knowledge of the CQC mental health assessment framework to ensure ongoing regulatory compliance
Produce and coordinate Quality Accounts, assurance reports and governance updates
Collate and interpret information from clinical audit, Internal Review and Risk Registers to support assurance reporting
Provide regular progress updates and assurance reports to senior leaders and governance committees
Work collaboratively with clinical and operational teams to ensure action plans are SMART, evidence-based and effectively implemented
Demonstrate experience in quality assurance, clinical governance or regulatory compliance, with excellent analytical, organisational and stakeholder management skills
Requirements
Educated to degree level or equivalent experience in quality, governance, compliance, audit, healthcare management or a related field
Experience working within, or in partnership with, mental health services
Good understanding of mental health pathways, clinical governance and service quality standards
Good working knowledge of the Care Quality Commission (CQC) regulatory framework and assessment requirements
Experience supporting services to prepare for CQC inspections, assessments or regulatory information requests
Experience producing or coordinating Quality Accounts and other statutory quality reporting
Experience preparing governance papers, assurance reports or performance reports for senior leaders or committees
Experience of monitoring and tracking quality improvement, governance or Quality Strategy action plans to ensure timely delivery
Ability to review evidence, identify risks or gaps, and escalate issues appropriately to support regulatory compliance and continuous quality improvement
Strong problem-solving skills and attention to detail
Ability to work collaboratively in a team environment
Excellent communication skills
Nice to have
Postgraduate qualification or equivalent professional development in clinical governance, quality improvement, audit, compliance, risk management or healthcare leadership
Experience of working within, or in partnership with, mental health services
Good understanding of mental health pathways, clinical governance and service quality standards
Good working knowledge of the Care Quality Commission (CQC) regulatory framework and assessment requirements
Skilled in quality assurance, clinical governance or regulatory compliance, with excellent analytical, organisational and stakeholder management skills
Excellent report writing skills for producing Quality Accounts and other statutory reports
Experienced in preparing governance papers, assurance reports or performance reports for senior leaders or committees
Experienced in monitoring and tracking quality improvement, governance or Quality Strategy action plans to ensure timely delivery
Ability to review evidence, identify risks or gaps, and escalate issues appropriately to support regulatory compliance and continuous quality improvement
Strong problem-solving skills and attention to detail
Ability to work collaboratively in a team environment