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The Global Public Safety team's mission is to drive community safety, safeguard our data, and deliver actionable insights through market-leading engagement with public safety agencies. As a QA analyst within the Governance, Risk and Compliance team, your primary responsibility is to conduct detailed manual reviews of law enforcement data requests and our responses to ensure they meet Uber’s high standards for public safety support, legal validity and data privacy. This role is essential for maintaining the integrity of a high-volume operation, ensuring that every request processed by the Public Safety Response Team (PSRT) adheres to established playbooks and internal risk management processes.
Job Responsibility:
Quality Review: Evaluate and review law enforcement data requests to ensure responses are consistent with internal policy and processes
Operational Accuracy: Execute quality assurance checks on work performed by the broader global PSRT team, identifying discrepancies in legal process validation, contact authentication, data investigations and suspected offender management
Challenge Resolution: Analyze and problem solve for issues identified during the quality assurance process, including escalating to a team lead for review, suggesting corrective actions in both agent performance, internal processes and solutions at scale
Reporting & Documentation: Utilize internal tools to track QA findings and contribute to dashboards that provide agent performance feedback
Process Support: Under supervision, collaborate with cross-functional teams to identify improvements to standards and processes within the Public Safety Response Team
Requirements:
2+ years of relevant work experience, with an articulated interest in privacy and/or public safety
Minimum Bachelor's degree (in Technology, Risk Management, or Business is a plus)
Basic understanding of handling confidential information and an appreciation for data protection
Skilled in various computer systems and software, including Salesforce, Jira, and Google Suite
Ability to clearly respond to policy questions, document findings both in writing and through thorough record keeping
Nice to have:
Basic knowledge of business models, products, and privacy policy
Basic understanding of the legal and regulatory frameworks within the area of responsibility
A demonstrated interest in law enforcement, international affairs, or security
Experience working within structured business models or high-volume ticket environments