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We’re hiring a Compliance Analyst II to manage the IT Change Management process in ServiceNow. This person will ensure IT changes are tracked, approved, and executed smoothly with minimal risk.
Job Responsibility
Own the change management process in ServiceNow
Lead CAB meetings with IT and business teams
Build reports and dashboards (ServiceNow, Excel, Power BI)
Track metrics like change success rate and risk
Ensure data accuracy across ServiceNow modules (Change, Incident, CMDB, etc.)
Support process improvements and system updates
Train users on change management best practices
Requirements
3–5 years in IT Service Management / ITIL environments
Experience with ServiceNow (Change Management module)
Strong reporting skills (Excel required, Power BI a plus)