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Compliance Analyst II

United States, Jacksonville Employment contract · Job Posted June 15, 2026
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Job Description

We’re hiring a Compliance Analyst II to manage the IT Change Management process in ServiceNow. This person will ensure IT changes are tracked, approved, and executed smoothly with minimal risk.

Job Responsibility

  • Own the change management process in ServiceNow
  • Lead CAB meetings with IT and business teams
  • Build reports and dashboards (ServiceNow, Excel, Power BI)
  • Track metrics like change success rate and risk
  • Ensure data accuracy across ServiceNow modules (Change, Incident, CMDB, etc.)
  • Support process improvements and system updates
  • Train users on change management best practices

Requirements

  • 3–5 years in IT Service Management / ITIL environments
  • Experience with ServiceNow (Change Management module)
  • Strong reporting skills (Excel required, Power BI a plus)
  • Experience running or supporting CAB meetings
  • Strong communication and organization skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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