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Compliance Agent

United Kingdom, Manchester Employment contract 27000.00 - 29000.00 GBP / Year · Job Posted June 02, 2026
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Job Description

Join us at Phillips and Cohen Associates (UK) Ltd as a Compliance Agent in our Manchester office. We work on behalf of over 70 of the UK's largest creditors.

Job Responsibility

  • Conducting second line defence checks, including customer journey reviews and QA monitoring
  • Writing reports and organising remedial actions from 2nd line checks and follow up actions
  • Other compliance related project work as required from time to time
  • Providing feedback, coaching and compliance training as required
  • Conducting trend analysis of compliance related issues
  • To support the business with regulatory questions and queries as they arise
  • Completing monthly reports for Clients
  • Day to day management of compliance mailbox
  • Compiling and presenting compliance / regulatory reports for internal and external stakeholders
  • Assisting with complaints reporting
  • Attending client audits when required to discuss results of 2nd line audits, complaints and trends
  • Working closely with PCA UK Liverpool Compliance team
  • Ability to coordinate multi-office compliance reporting

Requirements

  • Experience of responding to customer complaints or queries by telephone and in writing
  • Demonstrating the ability to manage your time effectively and prioritise tasks
  • Computer literate
  • Minimum GCSE Grade 'C' / '4' or equivalent in English Language

Nice to have

  • Undertaking Compliance Monitoring or 2nd Line of defense checks
  • Working in a Compliance department within the Consumer Credit industry or Financial Services industry
  • Writing reports to clients and internal stakeholders
  • Conducting trend analysis
  • Educated to degree level or equivalent

What we offer

  • Cycle to Work
  • Electric Car
  • Free Car Parking
  • Childcare Vouchers
  • Dental and Health Cash Plan
  • Company Pension Plan
  • Life Assurance
  • Colleague Assistance Program
  • Discounted voucher scheme
  • 23 days holidays plus 8 bank holidays, rising to 24 and 25 after 2 & 5 years' service
  • Secure reserved car parking space and excellent transport links
  • 31 days holidays per year including 8 bank holidays
  • Healthcare Scheme
  • Salary Sacrifice Cycle to Work and Electric Car Schemes
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