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With support from the Compliance Manager, you will provide specialist support to our business areas to help them comply with their legal and regulatory requirements. You’ll check property files to make sure we have met our compliance requirements before a property is sold. You'll develop strong relationships with everyone you deal with, be able to work as part of a team to resolve issues and help us keep our promises to our customers. You will be proactive, professional, organised and have an energetic can-do attitude.
Job Responsibility:
Assess customer ID and property ownership in line with Anti-Money Laundering ‘AML’ guidance, escalating cases where necessary to your Line Manager and/or the Money Laundering Reporting Officer
Regularly review current property listings, chasing up outstanding customer ID or legal documents. Chasers to be undertaken at least twice per week
Monitor the compliance inbox and respond to queries, escalating these to your Line Manager where necessary
Regularly review withdrawn properties, checking the Land Registry for changes in proprietor
Keep spreadsheets up to date on complaints/disputes, AML, data protection
Track properties with unpaid deposits or fees, writing to customers as required
Investigate customer complaints, escalating these to your Line Manager where appropriate
Investigate suspected breaches of the auction contract with the help of your Line Manager
Respond to general data protection queries, assist with collating Subject Access Requests
Assist with audits, collating information as requested by your Line Manager
Where legislation changes, assist with implementing new ways of working as directed by your Line Manager
Any other reasonable duties as assigned by your Line Manager
Requirements:
Desirable: 1 year of experience working in compliance and/or legal firm
Desirable: 1 year of experience working in auctions or wider property services
Experience of multi-tasking and prioritising in a fast-paced environment
The ability to stay calm during tricky conversations and de-escalate
Proficiency in Microsoft Office
A good standard of numeracy and literacy
Good data entry and typing skills
Eligibility to work in the UK and everything it takes to successfully complete pre-employment screening