Complex Student Casework Lead

Applications are invited for the post of Complex Student Casework Lead working within the Directorate of Student Life at Royal Holloway University of London. The Directorate of Student Life includes a broad range of student facing teams who are core to the student journey: Active Lifestyle & Sport, Chaplaincy, Counselling & Mental Health, Disability & Neurodiversity, Hall Life, International & Money Advice, Student Engagement & Insights and Wellbeing Support & Community. This full-time role will manage multi-disciplinary and complex student casework emerging from involvement of Student Life teams or escalation from other University departments and services. The postholder will also take the lead on managing and operationalising strategic projects or developments including the University Mental Health Charter work. Reporting to the Director of Student Life they will contribute to the work of the Directorate and support the strategy and aims of the University and Student Journey Division. Role holders will be expected to demonstrate our University values - being Daring, Innovative, Open and Respectful – in their work and be a champion and advocate for student mental wellbeing.