Complex Reservations Agent Job at Marriott Bonvoy (Dubai)

Complex Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Qatar , Lusail

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Complex Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification
Arabic speaker

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Team Leader

We are seeking an enthusiastic and customer-focused Reservations Team Leader to ...

Location

Vietnam , Phu Quoc

Salary:

Not provided

The Hoxton

Expiration Date

Until further notice

Requirements

Proven experience in hotel reservations, with at least 2-3 years in a supervisory role
In-depth understanding of hotel operations and reservation management systems
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Detail-oriented with a focus on accuracy and efficiency
Proficient in data analysis and report generation
Ability to make quick, informed decisions in a fast-paced environment
Customer-centric approach with a commitment to guest satisfaction
Fluency in English required
Vietnamese language skills highly desirable

Job Responsibility

Manage and supervise the daily operations of the reservation department
Train, mentor, and lead a team of reservation agents to maintain high service standards
Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
Analyse booking trends and occupancy rates to optimise revenue and pricing strategies
Collaborate with other departments to ensure seamless guest experiences
Handle complex reservation enquiries and resolve guest issues promptly
Generate and analyse reports on reservation performance and key metrics
Stay updated on local and international hospitality trends to maintain a competitive edge
Ensure compliance with Vietnamese hospitality regulations and standards
Participate in cross-functional projects to improve overall hotel operations

What we offer

A competitive package and plenty of development opportunities

Staff Platform Security Engineer

Fivetran is building data pipelines to power the modern data stack for thousands...

Location

United States , Oakland

Salary:

196033.00 - 245041.50 USD / Year

Fivetran

Expiration Date

Until further notice

Requirements

Application Security Expertise: Deep expertise in identifying and mitigating security vulnerabilities within applications (e.g., OWASP Top 10), particularly in Java codebases.
Secure SDLC: Extensive experience integrating security into the software development lifecycle, from design and code review to testing and deployment.
Java Proficiency: Senior-level experience with Java codebases: building, running, profiling, and optimizing Java applications in secure environments.
Container Security: Strong experience with Docker image creation, optimization, and vulnerability mitigation, specifically for applications.
CI/CD & Automation: Proficiency with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions) and experience integrating security tools into automated pipelines.
Tooling Familiarity: Familiarity with a range of security tools for CI/CD security, static analysis (SAST), dynamic analysis (DAST), dependency analysis (SCA), and secrets management.
Adversarial AI & Defense: Familiarity with modern attack techniques, offensive security methodologies, and defense strategies, including OWASP Top 10 for LLMs (e.g., Prompt Injection, Data Poisoning, and Model Inversion).
Scripting: Proficiency in scripting or programming languages (e.g., Bash, Python, Go) to automate security processes and tool integration.
Problem-Solving: Excellent problem-solving and troubleshooting skills, with the ability to work independently in fast-paced environments.
Communication: Strong communication skills with the ability to effectively collaborate with and educate engineering teams on security principles and best practices.

Job Responsibility

Collaborate with engineering teams to integrate and manage security tooling within the SDLC, strategically automating security checks and feedback loops to enhance efficiency and security posture.
Perform vulnerability scanning and participate in penetration testing exercises, automating scanning processes judiciously to identify common weaknesses, while reserving manual efforts for complex and nuanced assessments. Report findings and assist with remediation efforts.
Develop and maintain automation scripts and infrastructure-as-code for security checks related to machine configurations, container images, IAM policies, firewall rules, and cloud storage policies.
Implement and configure security controls within enterprise applications based on security best practices and architectural guidance.
Contribute to threat modeling efforts by providing technical insights and implementing identified security controls.
Work directly with engineering teams to troubleshoot and resolve security challenges across the stack while promoting a security-first mindset, identifying and automating recurring troubleshooting steps or remediation processes where it significantly improves response times and reduces manual intervention.
Implement and operationalize security solutions for cloud-native and hybrid infrastructure based on architectural guidelines.
Collaborate with infrastructure and cloud security teams to implement and maintain security controls across the entire technology stack, strategically prioritizing automation for consistent enforcement, monitoring, and alerting to improve overall security and reduce manual overhead.
Implement and manage security assessment tools, including vulnerability scanners, SIEM agents, DLP endpoints, and EDR sensors.
Participate in security assessment reviews by providing practical implementation feedback and identifying potential operational challenges.

What we offer

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

Fulltime

Staff Platform Security Engineer

Fivetran is building data pipelines to power the modern data stack for thousands...

Location

United States , Denver

Salary:

171389.00 - 214236.00 USD / Year

Fivetran

Expiration Date

Until further notice

Requirements

Application Security Expertise: Deep expertise in identifying and mitigating security vulnerabilities within applications (e.g., OWASP Top 10), particularly in Java codebases
Secure SDLC: Extensive experience integrating security into the software development lifecycle, from design and code review to testing and deployment
Java Proficiency: Senior-level experience with Java codebases: building, running, profiling, and optimizing Java applications in secure environments
Container Security: Strong experience with Docker image creation, optimization, and vulnerability mitigation, specifically for applications
CI/CD & Automation: Proficiency with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions) and experience integrating security tools into automated pipelines
Tooling Familiarity: Familiarity with a range of security tools for CI/CD security, static analysis (SAST), dynamic analysis (DAST), dependency analysis (SCA), and secrets management
Adversarial AI & Defense: Familiarity with modern attack techniques, offensive security methodologies, and defense strategies, including OWASP Top 10 for LLMs (e.g., Prompt Injection, Data Poisoning, and Model Inversion)
Scripting: Proficiency in scripting or programming languages (e.g., Bash, Python, Go) to automate security processes and tool integration
Problem-Solving: Excellent problem-solving and troubleshooting skills, with the ability to work independently in fast-paced environments
Communication: Strong communication skills with the ability to effectively collaborate with and educate engineering teams on security principles and best practices

Job Responsibility

Collaborate with engineering teams to integrate and manage security tooling within the SDLC, strategically automating security checks and feedback loops to enhance efficiency and security posture
Perform vulnerability scanning and participate in penetration testing exercises, automating scanning processes judiciously to identify common weaknesses, while reserving manual efforts for complex and nuanced assessments. Report findings and assist with remediation efforts
Develop and maintain automation scripts and infrastructure-as-code for security checks related to machine configurations, container images, IAM policies, firewall rules, and cloud storage policies
Implement and configure security controls within enterprise applications based on security best practices and architectural guidance
Contribute to threat modeling efforts by providing technical insights and implementing identified security controls
Work directly with engineering teams to troubleshoot and resolve security challenges across the stack while promoting a security-first mindset, identifying and automating recurring troubleshooting steps or remediation processes where it significantly improves response times and reduces manual intervention
Implement and operationalize security solutions for cloud-native and hybrid infrastructure based on architectural guidelines
Collaborate with infrastructure and cloud security teams to implement and maintain security controls across the entire technology stack, strategically prioritizing automation for consistent enforcement, monitoring, and alerting to improve overall security and reduce manual overhead
Implement and manage security assessment tools, including vulnerability scanners, SIEM agents, DLP endpoints, and EDR sensors
Participate in security assessment reviews by providing practical implementation feedback and identifying potential operational challenges

What we offer

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

Client Advocate

Indiana Farmers Insurance is currently looking for a skilled Customer Service Re...

Location

United States , Indianapolis

Salary:

Not provided

Indiana Farmers Insurance

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
additional customer service experience or training, required
Completing initial new claims setup
processing one-contact claims
providing guidance for repair facilities
coordinating rental reservations
and ensuring the seamless transfer of more complex inquiries to the appropriate individuals
Receiving and processing payment-related inquiries via telephone and/or guiding policyholders through the online payment process
Actively engaging policyholders and agents through surveys and digital platforms to gather information, strengthen relationships, and enhance the overall service experience
Processing simple policyholder change requests

What we offer

Free Health insurance
Free Dental insurance
Free Vision insurance
Free Life insurance
Free Short-Term & Long-Term Disability insurance
2% 401k Company Match
11% 401k Company Contribution
Excellent Paid Time Off
Generous paid time for Parental Leave
Day of Service

Fulltime

Front Office Supervisor

The Front Office Supervisor supports the daily operations of the Front Office by...

Location

United States , Wisconsin Dells

Salary:

18.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
hospitality or related degree preferred
Minimum 1–2 years of front desk or guest services experience in a resort or hotel environment required
prior supervisory experience preferred
Strong leadership, communication, and problem-solving skills
Proficiency in property management systems (Opera, LMS, or similar) and Microsoft Office applications
Excellent customer service and interpersonal skills with the ability to manage guest concerns effectively
Detail-oriented with strong organizational and multitasking abilities
Ability to work flexible shifts, including weekends, holidays, and evenings as needed

Job Responsibility

Supervise and support Front Desk Agents and Concierge during assigned shifts, ensuring smooth and efficient front office operations
Greet and assist guests with check-in, check-out, reservations, and inquiries with professionalism and warmth
Provide coaching, training, and feedback to team members to ensure service excellence and adherence to Dellshire Resort policies
Handle guest concerns and service recovery situations promptly and professionally, escalating complex issues when necessary
Verify and balance daily financial transactions, cash drawers, and shift reports
Coordinate with Housekeeping, Engineering, and other departments to ensure guest readiness and timely service delivery
Assist with staff scheduling and communicate any staffing or operational needs to the Front Office Manager
Maintain organization and cleanliness of the front desk area, ensuring a polished and welcoming environment
Ensure accuracy and compliance in guest information, billing, and resort procedures
Uphold confidentiality and safety protocols for all guest and resort information

What we offer

Comprehensive health, dental, and vision coverage
Paid time off and holidays
401(k) with employer match
Associate recognition programs
Exclusive discounts and family perks
Free employee meal daily

Fulltime

Hotel Night Auditor

As a Night Auditor, you’ll play a vital role in delivering exceptional guest exp...

Location

United States , Houston

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Must be able to work overnight, 11 PM – 7:30 AM
Previous hotel experience in the position of night audit, front desk agent, guest services or similar service role, is required, preferably with a full-service hotel
Excellent communication skills: ability to effectively communicate with guests and restaurant staff alike, both verbally and written
Solid understanding of guest service behaviors and excellent interpersonal skills
able to effectively interact with guests and hotel staff with empathy, patience, tact and professionalism
Knowledgeable of accounting principles and ability to compute complex mathematical data
strong mathematical and calculator skills are a must
Solid experience using a computer and complex software systems, with ability to perform tasks in multiple systems, seemingly at the same time
Knowledgeable in Microsoft Office Suite programs, with experience using Word, Excel, and Outlook, as well as familiar with hotel reservation programs such as FS-PMS
Able to easily adapt to unexpected changes and prioritize tasks successfully

Job Responsibility

Be the warm and welcoming face of our hotel overnight
Greet guest immediately upon arrival, register guests, assign rooms and provide room keys
Be a source of knowledge for the guests for everything about the hotel, its amenities, and the local area
Prepare and complete end-of-day audits and reports
Reconcile and audit financial figures, daily transaction postings, audit documents and receipts from previous shifts for accuracy
Research and resolve discrepancies
Provide exceptional customer service by being engaging and taking sincere interest in the guest following Marriott brand guest service standards
Enter and manage guest and staff communications in computer systems, update guest profiles, resolve concerns professionally, and document follow-up to ensure guest satisfaction
Continuously maintain up-to-date knowledge on room availability, room types, available amenities, and rates, as well as available guest upgrade options
Control and secure cash and cash equivalents for property according to cash handling policy and procedures

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Fulltime

Complex Reservations Agent

Marriott Bonvoy

Location:
United Arab Emirates , Dubai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Complex Reservations Agent

Complex Reservation Agent

Complex Reservations Agent

Reservations Team Leader

Staff Platform Security Engineer

Staff Platform Security Engineer

Client Advocate

Front Office Supervisor

Hotel Night Auditor

Complex Reservations Agent

Marriott Bonvoy

Location:United Arab Emirates , Dubai

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Complex Reservations Agent

Complex Reservation Agent

Complex Reservations Agent

Reservations Team Leader

Staff Platform Security Engineer

Staff Platform Security Engineer

Client Advocate

Front Office Supervisor

Hotel Night Auditor

Location:
United Arab Emirates , Dubai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Job Posted:
January 22, 2026