Complex Programme Manager Job at Vodafone (Johannesburg)

Job Description

The Complex Programme Manager is a critical role responsible for the successful mobilisation and delivery of large-scale, complex technology projects to key customers. This individual will lead cross-functional teams, manage multiple product lines, and navigate complex stakeholder environments to ensure projects are delivered on time through milestones, within budget, upholding contractual obligations, and to the highest quality standards. Works closely with the various segment practices and channels to drive Customer Success across Vodacom Business.

Job Responsibility

Develop comprehensive programme plans, including scope, schedule, budget, risk management, and communication strategies
Establish clear project governance structures and processes
Lead the mobilisation of project teams, ensuring resources are allocated effectively
Define and manage project dependencies and interdependencies
Conduct scope workshop with architecture team and client’s technical owners to confirm baseline and clarify proposal assumptions and exclusions prior to commencement of execution work
Oversee the execution of complex projects, ensuring adherence to project plans and milestones
Execution of program management for transition and/or due diligence on complex Manage services contracts
Proactively identify and manage risks, issues, and changes, implementing effective mitigation strategies
Monitor project progress, track key performance indicators (KPIs), and provide regular status reports to stakeholders
Ensure adherence to quality standards and delivery best practices
Manage and track projects profitability to be equal or better than sold profitability
Ensure that a clean hand-over to the Customer & Service Management team at the close of each programme is facilitated
Management of project profit and loss
Provide cash flow projections based on acceptance schedule delivery programme
Participate in contracts/ price negotiations where applicable
Ensuring all necessary documents and designs are signed and accepted by the all required parties and stored centrally
Identify opportunities to improve project delivery processes and methodologies
Implement best practices and lessons learned from previous projects
Managing Stakeholders: Strategic management of stakeholders to achieve success in the market
Builds collaborative partnerships and alliances for market success
Manage stakeholder communication and meetings governances
Leverage a comprehensive network to facilitate project delivery and resolve issues efficiently
Collaborate with various departments and stakeholders to ensure project success
Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
Manage the multiple internal & external stakeholders across the landscape
Direct management of Junior project managers and project administrators on complex programs

Requirements

Project Management Professional (PMP)
Relevant Degree / Diploma
PRINCE2 Practitioner or equivalent experience
7+ years’ work experience in a program/project management or related environment
Knowledge of IT service management frameworks
Extensive experience in complex solutions deployment
Excellent communication, stakeholder management, and interpersonal skills
Business development skills
Team player, strong influence and relationship management skills
A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy
Ability to work in an international and/or distributed virtual team
Strong communication and decision-making skills and ability to balance conflicting interests
Proficiency in MS Word, MS Excel, PowerPoint, MS Teams, SharePoint, MS Project, Primavera
Detail-oriented with a focus on accuracy and quality
Ability to work collaboratively in a team environment and independently
Familiarity with project challenges and solutions in government-related and private sector projects

What we offer

Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Complex Programme Manager

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