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Complex Needs Keyworker

United Kingdom, Gloucester Employment contract 25000.00 - 27000.00 GBP / Year · Job Posted February 06, 2026
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Job Description

Are you passionate about supporting women facing multiple disadvantages? The Nelson Trust is seeking a dedicated Complex Needs Keyworker to join our Women’s Community Services team in Gloucester. You’ll provide practical and emotional support to women experiencing challenges such as homelessness, substance use, mental and physical illness, poverty, and violence or abuse. Your work will help raise self-esteem, build recovery capital, and empower women to make positive changes.

Job Responsibility

  • Deliver one-to-one and group interventions tailored to individual needs
  • Collaborate with voluntary, statutory, and criminal justice agencies
  • Conduct comprehensive assessments, including health, psychological, and social needs
  • Develop and review gender-responsive support plans
  • Case manage and keywork assigned women
  • Advocate for women in multi-agency meetings and court settings
  • Provide outreach services and work from satellite bases as needed
  • Uphold safeguarding principles and confidentiality protocols
  • Contribute to the development and delivery of services at the Women’s Centre

Requirements

  • Experience working with women with complex needs
  • Ability to develop and deliver group programmes in emotional health, wellbeing, and relationships
  • Car driver with access to a vehicle
  • Awareness of trauma-informed and gender-specific approaches
  • Knowledge of local services and women’s entitlements
  • Aptitude for prioritising tasks, managing time, and working on own initiative
  • Good computer literacy and administrative skills
  • Commitment to The Nelson Trust ethos and safeguarding policies
  • Experience with child and adult safeguarding
  • Understanding of domestic abuse cases and working with mothers/families
  • Non-judgemental, respectful, and empathic approach
  • Understanding of mental and physical health issues
  • Ability to work under pressure and manage distress
  • Strong team working and interpersonal skills

Nice to have

Knowledge of the benefits system, including housing support payments

What we offer

Auto Enrolment Pension (6% employer contribution)

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