Complex Needs Keyworker

• Deliver one-to-one and group interventions tailored to individual needs
• Collaborate with voluntary, statutory, and criminal justice agencies
• Conduct comprehensive assessments, including health, psychological, and social needs
• Develop and review gender-responsive support plans
• Case manage and keywork assigned women
• Advocate for women in multi-agency meetings and court settings
• Provide outreach services and work from satellite bases as needed
• Uphold safeguarding principles and confidentiality protocols
• Contribute to the development and delivery of services at the Women’s Centre

• Experience working with women with complex needs
• Ability to develop and deliver group programmes in emotional health, wellbeing, and relationships
• Car driver with access to a vehicle
• Awareness of trauma-informed and gender-specific approaches
• Knowledge of local services and women’s entitlements
• Aptitude for prioritising tasks, managing time, and working on own initiative
• Good computer literacy and administrative skills
• Commitment to The Nelson Trust ethos and safeguarding policies
• Experience with child and adult safeguarding
• Understanding of domestic abuse cases and working with mothers/families
• Non-judgemental, respectful, and empathic approach
• Understanding of mental and physical health issues
• Ability to work under pressure and manage distress
• Strong team working and interpersonal skills

Knowledge of the benefits system, including housing support payments

Auto Enrolment Pension (6% employer contribution)