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Lead the heartbeat of the park. At Parkdean Resorts, we’re searching for a proactive and inspiring Complex Manager to take charge of our multi‑outlet food, beverage, and retail operations. This is a high‑impact leadership role where you’ll shape exceptional guest experiences, drive commercial success, and build talented teams across a vibrant, fast‑paced environment. As our Complex Manager, you’ll be the senior leader for all food & beverage and retail operations on park. You’ll maximise revenue, deliver outstanding service, and ensure all outlets operate efficiently, safely, and profitably. From team development to commercial performance, you’ll oversee every element of the operation, championing high standards and continuously identifying opportunities to grow and improve.
Job Responsibility:
Leading, managing, and developing all food, beverage, and retail teams, creating a high‑performance, guest‑focused culture
Achieving budgets and margins across all outlets through strong stock control, payroll management, cash handling, and cost controls
Completing stock takes, line checks, audits, and reporting on results — taking corrective action when needed
Driving exceptional guest experiences by embedding service quality, consistency, and operational excellence
Recruiting, inspiring, training, and retaining high‑performing teams
Identifying opportunities to grow revenue and increase profitability across all F&B streams
Holding regular 1:1s and structured team meetings to support team performance and development
Acting as Duty Manager in the absence of the General Manager and contributing to the wider park leadership team
Ensuring full compliance with Health & Safety, food safety, licensing, and safeguarding policies
Requirements:
Proven experience leading large teams in a high‑volume food & beverage environment
Strong commercial acumen, with confidence in managing budgets, margins, and KPIs
Experience recruiting, training, and developing people while fostering a positive and inclusive culture
The ability to lead effectively in a fast‑paced, high‑pressure setting
Excellent organisational, communication, and leadership skills
Flexibility to work varied shifts, including evenings, weekends, and bank holidays
A Personal Licence, SIA licence, and Food Hygiene Level 3 - or the willingness to obtain them with our full training and support
What we offer:
Accommodation available
The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training
Employee Assistance Programme with a 24/7 confidential helpline for counselling and support
A 50% discount for you and a 25% discount for friends and family when booking your holiday with us
A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities
Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you