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Complex Legal Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Birkenhead

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

To manage a caseload of both litigated and non-litigated personal injury claims, with a primary focus on Road Traffic Accident (RTA) matters. This includes handling complex cases that have exited the portal, typically fast track or lower-value multi-track claims. These cases often involve overlapping injuries, significant pre-existing conditions, stayed proceedings, and/or challenging client circumstances. The role requires progressing such claims to a satisfactory resolution, with a key emphasis on transitioning them from portal to fast track and/or multi-track stages, while maximising both damages and recoverable costs.

Job Responsibility:

  • Maintain regular and proactive communication with both lay and insurance clients throughout the lifecycle of each claim
  • Build rapport through calls and meetings to ensure consistent service delivery and foster insurer loyalty to the firm
  • Verify the authenticity and validity of claims by engaging with clients on complex or sensitive files
  • Develop strong client relationships to minimise complaints and enhance the firm’s reputation
  • Keep insurers fully informed of claim progress to mitigate potential exposure and maximise savings
  • Ensure all heads of claim are discussed with clients from the outset and revisited throughout the claim
  • Collect all relevant documentation from clients at the earliest opportunity
  • Obtain medical reports and progress claims efficiently and within appropriate timeframes
  • Discuss liability and quantum offers with relevant parties, prioritising telephone communication over written correspondence where possible
  • Advise clients on contributory negligence issues as they arise
  • Prioritise and manage daily incoming correspondence, addressing urgent matters promptly and handling remaining items in order of importance and productivity
  • Drive portal claims into Fast Track and/or Multi-Track, maximising damages and recoverable costs
  • Deliver excellent client service and secure positive outcomes
  • Support junior or less experienced team members with client, referrer, agency, and procedural queries
  • Collaborate with the Team Leader and/or Head of Department to take on more contentious files under supervision, expanding personal expertise
  • Where applicable, increase the number of Multi-Track cases within the caseload to further develop professional experience

Requirements:

  • Solicitor or CILEX qualified experience in the personal injury field technical Fast Track claims
  • Portal experience is essential
  • Experience of dealing with complex claims or claims which are technical in nature
  • A proven track record of running a successful fast and/or multi track caseload within a personal injury environment
  • Excellent client care and analytical skills, to include providing written and oral advice in a clear concise manner
  • Have a good working knowledge of the CPR and/or and other relevant case law and/or legislation and progressing defences in a timely manner in accordance with the CPR
  • The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc.
  • The ability to create and foster a “can do” culture to raise efficiency and productivity
  • Good IT skills with a sound working knowledge of Solcase or a similar case management system and essential MS Office knowledge
  • Excellent time management and organisational skills, with a calm and methodical approach to work, and a flexible and adaptable attitude to resolving issues
What we offer:
  • 25 days’ holiday plus bank holidays
  • Hybrid working model
  • 2 x Volunteering days to support charitable initiatives
  • Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
  • Medicash cash plan – claim back dental / physio / optical appointments
  • My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
  • Discounts and cash back on travel and shopping through Medicash extras
  • Life Assurance Scheme (4 x salary)
  • Pension scheme
  • Travel Loan
  • Active network of Wellbeing Champions – providing mental health support
  • Training and development opportunities
  • Funded social events to connect with your colleagues
  • Dress for your day policy

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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