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To manage a caseload of both litigated and non-litigated personal injury claims, with a primary focus on Road Traffic Accident (RTA) matters. This includes handling complex cases that have exited the portal, typically fast track or lower-value multi-track claims. These cases often involve overlapping injuries, significant pre-existing conditions, stayed proceedings, and/or challenging client circumstances. The role requires progressing such claims to a satisfactory resolution, with a key emphasis on transitioning them from portal to fast track and/or multi-track stages, while maximising both damages and recoverable costs.
Job Responsibility:
Maintain regular and proactive communication with both lay and insurance clients throughout the lifecycle of each claim
Build rapport through calls and meetings to ensure consistent service delivery and foster insurer loyalty to the firm
Verify the authenticity and validity of claims by engaging with clients on complex or sensitive files
Develop strong client relationships to minimise complaints and enhance the firm’s reputation
Keep insurers fully informed of claim progress to mitigate potential exposure and maximise savings
Ensure all heads of claim are discussed with clients from the outset and revisited throughout the claim
Collect all relevant documentation from clients at the earliest opportunity
Obtain medical reports and progress claims efficiently and within appropriate timeframes
Discuss liability and quantum offers with relevant parties, prioritising telephone communication over written correspondence where possible
Advise clients on contributory negligence issues as they arise
Prioritise and manage daily incoming correspondence, addressing urgent matters promptly and handling remaining items in order of importance and productivity
Drive portal claims into Fast Track and/or Multi-Track, maximising damages and recoverable costs
Deliver excellent client service and secure positive outcomes
Support junior or less experienced team members with client, referrer, agency, and procedural queries
Collaborate with the Team Leader and/or Head of Department to take on more contentious files under supervision, expanding personal expertise
Where applicable, increase the number of Multi-Track cases within the caseload to further develop professional experience
Requirements:
Solicitor or CILEX qualified experience in the personal injury field technical Fast Track claims
Portal experience is essential
Experience of dealing with complex claims or claims which are technical in nature
A proven track record of running a successful fast and/or multi track caseload within a personal injury environment
Excellent client care and analytical skills, to include providing written and oral advice in a clear concise manner
Have a good working knowledge of the CPR and/or and other relevant case law and/or legislation and progressing defences in a timely manner in accordance with the CPR
The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc.
The ability to create and foster a “can do” culture to raise efficiency and productivity
Good IT skills with a sound working knowledge of Solcase or a similar case management system and essential MS Office knowledge
Excellent time management and organisational skills, with a calm and methodical approach to work, and a flexible and adaptable attitude to resolving issues
What we offer:
25 days’ holiday plus bank holidays
Hybrid working model
Holiday buy and sell
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Travel Loan
Active network of Wellbeing Champions – providing mental health support
Training and development opportunities
Funded social events to connect with your colleagues