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Complex Legal Advisor

United Kingdom, Liverpool · Job Posted June 09, 2026
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Job Description

To manage a caseload of both litigated and non-litigated personal injury claims, with a primary focus on Road Traffic Accident (RTA) matters. This includes handling complex cases that have exited the portal, typically fast track or lower-value multi-track claims. These cases often involve overlapping injuries, significant pre-existing conditions, stayed proceedings, and/or challenging client circumstances. The role requires progressing such claims to a satisfactory resolution, with a key emphasis on transitioning them from portal to fast track and/or multi-track stages, while maximising both damages and recoverable costs.

Job Responsibility

  • Maintain regular and proactive communication with lay and insurance clients
  • build rapport through calls and meetings
  • verify authenticity and validity of claims
  • develop strong client relationships
  • keep insurers informed of claim progress
  • ensure all heads of claim are discussed with clients
  • collect relevant documentation from clients
  • obtain medical reports and progress claims efficiently
  • discuss liability and quantum offers
  • advise clients on contributory negligence
  • prioritize and manage daily correspondence
  • drive portal claims into Fast Track and/or Multi-Track
  • deliver excellent client service and positive outcomes
  • support junior team members
  • collaborate with Team Leader and/or Head of Department
  • increase number of Multi-Track cases within caseload

Requirements

  • Solicitor or CILEX qualified
  • experience in the personal injury field
  • technical Fast Track claims
  • portal experience
  • experience of dealing with complex claims or claims which are technical in nature
  • a proven track record of running a successful fast and/or multi track caseload within a personal injury environment
  • excellent client care and analytical skills
  • good working knowledge of the CPR and/or other relevant case law and/or legislation and progressing defences in a timely manner in accordance with the CPR
  • ability to liaise and build up a rapport with all external agencies
  • ability to create and foster a "can do" culture
  • good IT skills with sound working knowledge of Solcase or similar case management system and essential MS Office knowledge
  • excellent time management and organisational skills
  • calm and methodical approach
  • flexible and adaptable attitude to resolving issues

What we offer

  • 25 days holiday plus bank holidays
  • Hybrid working model
  • 2 x Volunteering days
  • Matched Giving up to £250
  • Medicash cash plan
  • My Medicash App
  • discounts and cash back on travel and shopping through Medicash extras
  • Life Assurance Scheme (4 x salary)
  • Pension scheme
  • Travel Loan
  • active network of Wellbeing Champions
  • training and development opportunities
  • funded social events
  • dress for your day policy

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