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To manage a caseload of both litigated and non-litigated personal injury claims, with a primary focus on Road Traffic Accident (RTA) matters. This includes handling complex cases that have exited the portal, typically fast track or lower-value multi-track claims. These cases often involve overlapping injuries, significant pre-existing conditions, stayed proceedings, and/or challenging client circumstances. The role requires progressing such claims to a satisfactory resolution, with a key emphasis on transitioning them from portal to fast track and/or multi-track stages, while maximising both damages and recoverable costs.
Job Responsibility
Maintain regular and proactive communication with lay and insurance clients
build rapport through calls and meetings
verify authenticity and validity of claims
develop strong client relationships
keep insurers informed of claim progress
ensure all heads of claim are discussed with clients
collect relevant documentation from clients
obtain medical reports and progress claims efficiently
discuss liability and quantum offers
advise clients on contributory negligence
prioritize and manage daily correspondence
drive portal claims into Fast Track and/or Multi-Track
deliver excellent client service and positive outcomes
support junior team members
collaborate with Team Leader and/or Head of Department
increase number of Multi-Track cases within caseload
Requirements
Solicitor or CILEX qualified
experience in the personal injury field
technical Fast Track claims
portal experience
experience of dealing with complex claims or claims which are technical in nature
a proven track record of running a successful fast and/or multi track caseload within a personal injury environment
excellent client care and analytical skills
good working knowledge of the CPR and/or other relevant case law and/or legislation and progressing defences in a timely manner in accordance with the CPR
ability to liaise and build up a rapport with all external agencies
ability to create and foster a "can do" culture
good IT skills with sound working knowledge of Solcase or similar case management system and essential MS Office knowledge
excellent time management and organisational skills
calm and methodical approach
flexible and adaptable attitude to resolving issues
What we offer
25 days holiday plus bank holidays
Hybrid working model
2 x Volunteering days
Matched Giving up to £250
Medicash cash plan
My Medicash App
discounts and cash back on travel and shopping through Medicash extras