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Complex IT Manager

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Marriott Bonvoy

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Location:
Malaysia , Miri

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives. The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with technology planning, decision-making, implementation, and maintenance. The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.

Job Responsibility:

  • Managing technology/asset life-cycle
  • ordering necessary equipment
  • Foreseeing, identifying and resolving system(s)’ performance problems
  • Disaster recovery and business continuity as it relates to technology
  • Ensuring technology assets are secure and well-maintained
  • Installing, monitoring, and maintaining telecommunications equipment
  • Performing adds/moves/changes/deletions
  • Ensuring adequate bandwidth and secured circuits
  • Supporting end-use pager cellular phone issues
  • Troubleshooting high-speed Internet access problems
  • Escalating problems as appropriate
  • Imaging desktops, installing new software applications, applying patches, mapping drives
  • Moving/adds/changing PCs/peripherals
  • Performing routine to complex desktop backup
  • Providing end-user support
  • Resolving issues with setup or reset of security passwords
  • Supporting email and use of MI network
  • Creating and maintaining secure server environment
  • Performing server backups and routine/non-routine preventative maintenance
  • Executing disaster recovery plans
  • Assisting/providing input to property management for CAPEX and department operating budgets
  • Possessing basic understanding of financial dynamics property operations
  • Reviewing operating statements
  • Advising management on required short-term technology investments
  • Responsible for property compliance with Marriott International Policy and Information Security Manual
  • Conducting periodic inventories of applications and hardware
  • Assisting in reviews of vendor proposals
  • Ensuring compliance to technology-related vendor contracts
  • Writing/presenting proposals, analyses, project plans, cost models
  • Providing exceptional customer service
  • Providing timely, accurate, and detailed status reports

Requirements:

  • BS/BA or equivalent work experience
  • 3-5 years experience in like position
  • Previous experience in IR Global Field Services or Marriott Systems Support desirable
  • System-related professional certifications desired

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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