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Complex Case and Programme Manager

United Kingdom, London Employment contract · Job Posted June 15, 2026
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Job Description

We are seeking a talented and solutions-focused Complex Case Manager to join our Argenti care technology team supporting our partnership with Northwest London Council. This permanent, full-time role is ideal for someone passionate about using technology to improve lives, thrives on creative problem-solving, and excels at working collaboratively within the Argenti Partnership and with colleagues across adult and children’s social care.

Job Responsibility

  • Work in partnership with social care professionals
  • Advise and support: Guide social care practitioners in identifying and specifying needs for complex Care Technology referrals
  • Support specialist Care Technology installations
  • Champion service user outcomes
  • Document and share learnings
  • Contribute to Argenti-wide innovation and evaluation

Requirements

  • Experience supporting vulnerable people within a health or social care setting
  • Experience working with care technology or related technology solutions
  • Strong motivation to improve the lives of vulnerable people through innovative approaches
  • Excellent communication skills, with the ability to independently engage stakeholders and produce reports or materials
  • Demonstrated technical aptitude and ability to learn new technologies
  • Collaborative team player with strong partnership-working skills
  • Strong organisational and project management skills with attention to detail
  • Enjoys problem-solving and finding creative solutions to complex challenges
  • Adaptable, resilient, and comfortable working across varied scenarios
  • Good analytical skills
  • Proficiency in Microsoft Excel, PowerPoint, and Word

Nice to have

  • Experience working with a council in an adult social care context
  • Hands-on experience installing or using care technology
  • Experience working with a monitoring organisation

What we offer

  • Health and lifestyle perks accompanying private healthcare for you and your family
  • 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
  • Generous company pension scheme
  • Opportunity to get involved with community and charity-based initiatives
  • Annual performance-based bonus
  • PA share ownership
  • Tax efficient benefits (cycle to work, give as you earn)

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