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PA Consulting Logo PA Consulting · Health and Beauty

Complex Case and Innovation Manager

United Kingdom, London · Job Posted June 15, 2026
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Job Description

We are seeking a talented and solutions-focused Complex Case Manager to join our Argenti care technology team supporting our Argenti service in Southwest London. This permanent, full-time role is ideal for someone passionate about using technology to improve lives, thrives on creative problem-solving, and excels at working collaboratively within the Argenti Partnership and with colleagues across adult and children’s social care.

Job Responsibility

  • Support the development and delivery of bespoke care technology solutions for vulnerable individuals with complex or unique needs
  • Work with social care professionals to process complex referrals and co-design tailored solutions
  • Advise and guide practitioners in identifying and specifying needs for complex care technology referrals
  • Support specialist care technology installations for complex cases, including in supported living schemes
  • Champion service user outcomes to enhance independence, wellbeing, and safety
  • Document and share learnings from complex cases to contribute to best practice
  • Contribute to ongoing innovation and evaluation processes

Requirements

  • Experience of supporting vulnerable people within a health or social care context
  • Experience of working with care technology or a similar / related type of technology
  • Strongly motivated to support vulnerable people to live fulfilling, independent lives
  • Great communication skills, able to engage with partner organisations, stakeholders and clients independently and produce relevant reports and / or materials
  • Demonstrated technical proficiency and aptitude for working with and learning about new technology
  • A collaborative team player who works well with others
  • Organised with good project management abilities and excellent attention to detail
  • Enjoys problem solving
  • Adaptable to different scenarios and tasks and resilient in the face of any service challenges
  • Good analytical skills
  • Proficient using MS excel, PowerPoint and Word

Nice to have

  • Direct experience of working with a council in an adult social care context
  • Direct experience of using and installing care technology
  • Experience of working with a monitoring organisation

What we offer

  • Health and lifestyle perks accompanying private healthcare for you and your family
  • 25 days annual leave (plus a bonus half day on Christmas Eve) with opportunity to buy 5 additional days
  • Generous company pension scheme
  • Opportunity to get involved with community and charity-based initiatives
  • Annual performance-based bonus
  • PA share ownership
  • Tax efficient benefits (cycle to work, give as you earn)
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