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Service Manager – Great Holland. At CFT Care Ltd, we provide high-quality specialist care and support for adults with complex needs, including learning disabilities, autism, mental health conditions, physical disabilities, and behaviours that may challenge. Many of the individuals we support require structured support, Positive Behaviour Support (PBS), and personalised care approaches. Our aim is to empower people to live meaningful and independent lives, maintain their wellbeing, and stay connected to their communities. We are committed to delivering person-centred support that promotes dignity, independence, and positive outcomes. The Great Holland service is a supported living service providing high-level, person-centred support to individuals with complex needs within their own homes. Individuals may require structured routines, proactive behavioural strategies, and consistent staff approaches to enable them to live safely and independently in the community.
Job Responsibility:
Provide day-to-day leadership and operational management of the service
Ensure support is delivered in line with CQC standards and organisational policies
Promote a safe, positive, and person-centred environment
Lead, support, and supervise support workers
Hold regular supervisions and team meetings
Ensure staff follow care plans, PBS strategies, and risk management plans
Oversee the development and review of person-centred care plans
Complete and review risk assessments
Ensure compliance with safeguarding procedures and DoLS
Ensure the service meets CQC regulatory requirements
Conduct service audits, medication checks, and quality reviews
Maintain accurate documentation and records
Attend care reviews and multidisciplinary meetings
Build positive relationships with families, commissioners, and professionals
Support training and development of staff
Promote best practice in PBS and trauma-informed support
Support recruitment and ensure adequate staffing levels
Work with senior management on rota management and service delivery
Maintain clear communication with internal teams
Participate in the on-call rota
Requirements:
Experience in a Service Manager, Deputy Manager, or Team Leader role within social care
Experience supporting individuals with complex needs and behaviours that challenge
Strong leadership and team management skills
Knowledge of CQC regulations, safeguarding, and compliance requirements
Experience with risk assessments, care planning, and audits
Strong organisational and problem-solving skills
Full UK driving licence and willingness to travel between services
Nice to have:
Experience implementing Positive Behaviour Support (PBS)
Knowledge of NAPPI (Non-Abusive Psychological and Physical Intervention)
Experience within supported living or complex needs services
Experience supporting individuals with autism and learning disabilities
What we offer:
Full-time permanent role
Flexible working approach
Ongoing training through the Optimo Learning Academy
Career progression opportunities within a growing organisation