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Complex Care and Live in Service Manager

United Kingdom, St Albans · Job Posted May 27, 2026
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Job Description

Abbots Care is looking for an exceptional leader to manage and grow our Complex Care and Live-In services from our St Albans base. This is a role for someone who combines outstanding operational ability with a genuine passion for service quality — someone who puts people at the heart of everything they do. As our Quality and Service Lead for Complex Care and Live-In, you'll be responsible for the excellence of care delivery, the performance of your team, and the growth of our most specialist services — including spinal injury, brain injury and 24-hour care packages. This is a role with real autonomy, real impact, and real scope to build something outstanding.

Job Responsibility

  • Acting as the quality and service lead for Complex Care and Live-In — setting standards, driving consistency and embedding a culture of excellence
  • Managing day-to-day operations to ensure every shift is covered, every care plan is current, and every service user receives the care they deserve
  • Leading, mentoring and developing a team of coordinators through regular supervisions, one-to-ones and hands-on coaching
  • Building relationships with commissioners, CCGs, personal injury solicitors and local authorities to drive referrals and grow the service
  • Leading on complaints, incidents and safeguarding — ensuring swift resolution and continuous learning
  • Tracking KPIs and reporting performance to the Operations Manager and senior leadership team
  • Supporting the growth of specialist packages across spinal injury, brain injury and 24-hour care

Requirements

  • Proven experience managing a team in a service-led, people-focused environment — care, recruitment, hospitality, or similar
  • Exceptional customer service instincts and a genuine commitment to the experience of the people you serve
  • Strong leadership skills — you know how to get the best from a team, manage performance and build a positive culture
  • Excellent communication skills — confident and professional at every level, from frontline staff to commissioners
  • Resilience, adaptability and the ability to stay calm and decisive under pressure
  • Strong organisational skills and the ability to manage a complex, fast-moving workload
  • Full UK driving licence with access to own vehicle

What we offer

  • A competitive salary negotiated based on your experience and what you bring to the role
  • A role with genuine autonomy and the scope to shape our most specialist services
  • Full induction and training — we'll invest in you from day one, regardless of your background
  • Support to achieve Leadership and Management Qualifications
  • A supportive, open culture where your voice is genuinely heard
  • The chance to do work that truly matters — improving the lives of some of the most vulnerable people in our communities
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