Complex Arrears Executive Job at Capital on Tap (Manchester)

Complex Arrears Executive

This is a new role, you will act as a complex case team member supporting both C...

Location

United Kingdom , Cardiff

Salary:

37000.00 - 40000.00 GBP / Year

Capital on Tap

Expiration Date

Until further notice

Requirements

5+ years of consecutive collections experience within the Financial Services Sector
Practical knowledge of FCA and industry best practice standards
Experience with complex arrears, insolvency, legal and senior customer escalations (business or consumer)
Loves collections, being on the phones talking with customers to find a fair outcome
High level of risk awareness
Skilled at handling challenging and complex conversations
Comfortable in a multi channel communication environment
Results driven, able to self motivate and deliver
Able to communicate to a diverse range of stakeholders
Able to support projects as needed (user acceptance testing, representing Collections etc.)

Job Responsibility

In-depth case reviews and actions drawing upon your experience
Outbound and inbound customer engagement
Complex cases requiring in-depth management or decision-making
Flexible resource to support changing business and customer needs
Acting as a role model for the wider team, showcasing high-performance standards
Managing a portfolio of complex arrears cases
Case ownership with autonomy
Working on both UK and US cases
Drawing on experience with insolvency, legal, and senior Vulnerable Customer escalations

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year

Fulltime

Customer Service Executive

We’re working with a well-established, award-winning financial services business...

Location

United Kingdom , Manchester

Salary:

30000.00 GBP / Year

Morson Talent

Expiration Date

Until further notice

Requirements

Experience in financial services or another regulated customer service role
Strong complaint handling, collections or complex case management experience
Excellent written and verbal communication skills
A calm, empathetic approach to sensitive or challenging conversations
High attention to detail and a process-driven mindset
A genuine commitment to delivering exceptional customer service

Job Responsibility

Responding to customer queries accurately and within agreed service levels
Supporting customers with account management, payments and general enquiries
Handling complaints and managing them through to resolution
Managing early-stage arrears and supporting vulnerable customers appropriately
Liaising with internal teams including Credit, Operations and Collections
Ensuring consistently positive and compliant customer outcomes

What we offer

Competitive salary and benefits package
Generous annual leave allowance
Pension contribution
Private medical cover
Free gym membership
Discretionary bonus and share schemes
Modern, city-centre office environment

Fulltime

New

Janitor

The Janitor position is responsible for performing all-purpose cleaning and pres...

Location

United States , Glenview

Salary:

19.30 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Must be able to follow written and oral directions
Minimum of 6 months of experience in a janitorial type position

Job Responsibility

Empty and clean all waste container
Remove waste paper and garbage from the premises to selected area
damp wipe containers
Empty and clean all ash trays, monitor all sand urns supply and restore sand as required
Dust all image frames, charts, graphs and wall hangings
Damp dust all ceiling and air condition diffusers, partition grilles, register and other ventilating louvers
Vacuum all mats and carpeted areas in workplace, lobbies, and corridors
Hand dust and clean all office furnishings, files, fixtures, paneling, window sills and all other flat surfaces
Wipe clean and buff all mental hardware fixtures and added bright work
Appropriately clean and police tile floor services as required

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) plan
Eight paid holidays annually
IL Sick days: 1 hour per 40 hours worked, up to an annual maximum of 40 hours
Vacation time offered at an accrual rate of 1.54 hours weekly
Paid on the job training
Weekly Pay

Fulltime

New

Managing Consultant, Advisors Client Services, Strategy & Transformation

Be part of a team that brings the best of Mastercard to our customers. The Data ...

Location

Chile , Santiago

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Ability to operate in matrixed and distributed (global/regional/market) organizations
Previous experience in Fintech, Digital, Technology companies, consulting preferred
Previous experience in Product Management, Marketing preferred
Experience living and/or working in different countries preferred
Commercial acumen and experience working directly with customers
Ability to communicate at all levels internally and externally
Exceptional at relationship building, conveying credibility and confidence
Execution-oriented to drive the right outcomes for customers, partners and Mastercard
Structured and thorough, with excellent project and stakeholder management skills

Job Responsibility

Monitor market trends and customer needs and partner with New Product Development and Product Management organization to ensure our value proposition answers key customer needs and position Mastercard as a leader in this space
Ensure Go to Market readiness for F&D products and solutions, in partnership with the Product Management and Sales teams
Provide expertise to assist in crafting customer value propositions working with Marketing and Sales Teams
Provide Subject Matter Expertise for the F&D Practice – providing thought leadership around trends, segment needs, and growth strategies, organizing initiatives and projects to progress the Segment agenda, and monitoring performance of delivery
Track Segment growth and diversification targets globally and work with Finance and Analytics team to ensure accuracy of revenue data allocation to the F&D segment

Fulltime

New

Member Services Representative

We are looking for a dedicated Member Services Rep to join our client's team in ...

Location

United States , Pearland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of healthcare experience (utilization management, insurance operations, or medical office preferred)
Experience handling high call volumes in a professional environment
Strong data entry and documentation accuracy
Ability to multitask in a fast-paced setting
Effective communication skills with providers, members, and internal teams
Basic understanding of authorization processes in healthcare or insurance
Experience with EMR/EHR or case management systems
Strong organizational and time management skills

Job Responsibility

Handle inbound calls from providers, members, and facilities regarding authorization requests, status updates, and coverage questions
Review and process authorization requests received via phone, fax, and electronic systems
Create and document authorization cases accurately within utilization management systems or EHR platforms
Route cases requiring medical necessity review to clinical staff (RNs, LVNs, Medical Directors)
Communicate authorization determinations to providers and members in compliance with regulatory requirements
Maintain accurate, timely documentation to support compliance and operational standards
Collaborate with internal teams to ensure efficient case processing and resolution

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Janitor

The Janitor position is responsible for performing all-purpose cleaning and pres...

Location

United States , White Plains

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Must be able to follow written and oral directions
Minimum of 6 months of experience in a janitorial type position.

Job Responsibility

Empty and clean all waste container
Remove waste paper and garbage from the premises to selected area
damp wipe containers
Empty and clean all ash trays, monitor all sand urns supply and restore sand as required
Dust all image frames, charts, graphs and wall hangings
Damp dust all ceiling and air condition diffusers, partition grilles, register and other ventilating louvers
Vacuum all mats and carpeted areas in workplace, lobbies, and corridors
Hand dust and clean all office furnishings, files, fixtures, paneling, window sills and all other flat surfaces
Wipe clean and buff all mental hardware fixtures and added bright work
Appropriately clean and police tile floor services as required

Parttime

New

Managing Consultant, Advisors Client Services, Strategy & Transformation

The Advisors & Consulting Services group has five specializations: Strategy & Tr...

Location

Brazil , Sao Paulo

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management
Experience managing key client relationships
Knowledge of business KPIs, financials, and organizational leadership
Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in English and the local office language (if applicable)
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs

Job Responsibility

Lead client engagements across a range of industries and problem statements
Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members’ roles and skills
Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
Provide on-the-job training, coaching, and mentorship to junior consultants

Fulltime

New

Janitor

The Janitor position is responsible for performing all-purpose cleaning and pres...

Location

United States , Saint Cloud

Salary:

14.25 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Must be able to follow written and oral directions
Minimum of 6 months of experience in a janitorial type position

Job Responsibility

Empty and clean all waste container
Remove waste paper and garbage from the premises to selected area
damp wipe containers
Empty and clean all ash trays, monitor all sand urns supply and restore sand as required
Dust all image frames, charts, graphs and wall hangings
Damp dust all ceiling and air condition diffusers, partition grilles, register and other ventilating louvers
Vacuum all mats and carpeted areas in workplace, lobbies, and corridors
Hand dust and clean all office furnishings, files, fixtures, paneling, window sills and all other flat surfaces
Wipe clean and buff all mental hardware fixtures and added bright work
Appropriately clean and police tile floor services as required

What we offer

Weekly Pay
Paid on the job training

Parttime

Complex Arrears Executive

Capital on Tap

Location:
United Kingdom , Manchester

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 15, 2026

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