Complaints Specialist Job at AO (Stockport)

Employee Relations Specialist

Robert Half HR Solutions is recruiting for a contract Employee Relations Special...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in an Employee Relations Specialist role or similar
excellent communication skills, both written and verbal
proven experience in complaint handling and resolution
demonstrable knowledge of compliance regulations and best practices
strong background in managing employee relations
experience conducting and overseeing employee relations investigations.

Job Responsibility

Handle employee relations, ensuring compliance with all relevant regulations
act as a point of contact for employee complaints, resolving them in an efficient and respectful manner
foster a positive team environment, promoting open communication and mutual respect
document all employee interactions and resolutions thoroughly and accurately
use strong problem-solving skills to address employee issues and conflicts
provide coaching to department managers on how to conduct disciplinary conversations
communicate effectively with all levels of the organization using strong oral and written communication skills
carry out investigations related to employee relations issues, ensuring a fair and unbiased process.

What we offer

Medical insurance
vision insurance
dental insurance
life and disability insurance
eligibility to enroll in 401(k) plan.

Fulltime

Dispute Resolution Specialist

Join a movement in which everyone can win. We started a movement in which everyo...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Tertiary qualifications and/or equivalent industry experience (CIO, FOS or AFCA)
Proven background in Customer Service, Complaints Handling and Dispute Resolution
Proven experience in conflict resolution and strong problem solving abilities
A Customer-focused approach and someone who enjoys critical thinking
Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies.
A Strong ability to multi-task and work under time constraints to meet deadlines with excellent attention to detail and accuracy.
Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies.
A passion for Afterpay!

Job Responsibility

Investigate, manage and resolve escalated and complex customer and merchant disputes, in accordance with the complaints policy.
Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve.
Provide input into Afterpay's Internal Dispute Resolution (IDR) responses to resolve complaints
Prepare detailed, logical and well explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies and consumer advocacy groups
Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution.
Analyse complaint data, report on trends to the business, and make recommendations to improve processes.
Manage multiple dispute cases simultaneously and in an efficient manner
Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Complex Complaints Specialist

As a Complex Complaints Specialist (internal title - Specialist Care Manager) yo...

Location

United Kingdom , Stoke on Trent

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Proven complaint handling experience, ideally within a regulated sector
Ability to make informed decisions while keeping the customer at the heart of everything
Empathetic, customer-centric, and possess a high degree of emotional intelligence
Inert ability to quickly understand and translate complex information with a view to formulate potential resolutions for the customer
Active listening skills and excellent problem-solving capabilities
A continuous improvement mindset
Knowledge of FCA and Ofcom regulations would be highly desirable
Evidence of managing complex complaints at the highest level

Job Responsibility

Take ownership of very complex customer complaints
Investigate, review and resolve complex complaints relating to all product types, including those that are FCA reportable
Deal with vulnerable customers, including people that are experiencing financial hardship
Work autonomously, applying a moderate degree of personal judgement in each individual case
Utilize resources, systems, processes, and networks effectively
Work closely with high-profile internal and external stakeholders, including our General Management Team members, media relations, and regulatory bodies
Ensure that all complaints are resolved successfully and in a timely manner
Work approximately 6 -10 cases at a time

What we offer

Great pay
Bonuses
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
A pension plan
Amazing learning tools
Top-notch parental leave policies

Fulltime

Complaint Management Specialist 2

The role involves administrative data collection, data entry, and customer-facin...

Location

United States , Franklin Lakes

Salary:

Not provided

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Experience in customer service or complaint intake
Experience in a regulated industry is a plus
Strong Microsoft Excel and Outlook skills
Proficiency in Microsoft Word and Excel
Excellent verbal and written communication skills
Strong phone etiquette and email correspondence
Self-motivated and able to work with minimal supervision
USA Applicants Only
Ability to communicate effectively with customers across multiple channels

Job Responsibility

Perform administrative data collection and data entry
Enter and maintain data in Excel spreadsheets
Collect, document, and manage customer contact information
Handle inbound and outbound customer communications (phone & email)
Triage complex customer inquiries and route them to appropriate teams
Minimize hand-offs and ensure effective issue resolution
Route calls to relevant departments and follow up with customers
Make outbound calls to verify receipt of field action notifications
Navigate large medical facilities to identify appropriate contacts
Maintain detailed call records (names, titles, product disposition, etc.)

Fulltime

Quality Systems Complaints Specialist

Reporting to the Manager, client North America Service Compliance Manager, this ...

Location

United States , Sparks, MD; San Antonio, TEXAS

Salary:

32.00 - 36.50 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

AA Degree or higher
2+ years’ experience with Quality or Regulatory Systems, medical device industry preferred
Experience working with an Instrument Service organization strongly preferred
Experience - Project Management
Experience - Quality System (creating instructions, updating SOPs, streamline process)
Documentation skills

Job Responsibility

Support the Complaint Handling Process but working with various service teams to ensure compliance with company Quality procedures
Identify gaps in procedures and make recommendations for improvement
Manage CAPA investigations and work with cross-functional teams to drive completion of investigation and implementation activities
Provide peripheral support with the ServiceMax application, as related to data integrity and compliance
Work closely with various service teams to ensure application used per Quality guidelines and define and execute actions to improve

What we offer

Flexible work hours - May start between 7 AM – 9 AM (EST or PST) with 8 hours to finish

Fulltime

New

Quality Control Technician I

Diasorin is a global leader in diagnostic solutions. This role involves receivin...

Location

United States , Cypress, California

Salary:

20.12 - 24.60 USD / Hour

Diasorin

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Biology, Molecular Biology, or similar discipline with 0-2 years related experience or an equivalent combination of education and related work experience
Practical experience in a clinical or research laboratory
Knowledge of laboratory processes and procedures
Experience working independently in a fast-paced environment with exhibited ability to adjust to rapidly changing priorities
Ability to communicate clearly and professionally, in verbal and written format
Ability to work independently and as part of a team
Fluent in English

Job Responsibility

Receiving complaints and inquiries from customers and partners for all Luminex supported products
Documenting all customer communications, triage complaints as required, and lead investigations for issue resolution
Contributing to the maintenance of the Install Base, Knowledge Management database, and all administrative duties associated with Technical Support
Performing laboratory duties when needed as part of troubleshooting efforts, coordinating with other departments for customer management and issue resolution
Perform independent data analysis and problem solving
Ensure customer satisfaction by receiving assay, hardware, and software complaints and inquiries, resolving issues or triaging to the appropriate resource
Exercise independent judgment to manage customer complaints and inquiries
Responsible for managing workload and scheduling to ensure goals and deadlines are met
Document all customer calls, emails, and interactions in the call center database
Perform laboratory experiments in support of product investigations or perform product testing

What we offer

comprehensive plan of health benefits
retirement and financial wellbeing
time off programs
wellbeing support and perks
may be eligible to participate in an annual incentive program

Fulltime

Complaint Handling Management Specialist

Complaint Handling Management Specialist for a Medical Device Company. Primary r...

Location

United States , San Antonio

Salary:

24.00 - 28.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Minimum 1+ years of experience with medical terminology, Nursing, Clinical or laboratory knowledge and familiarity with BD products
Minimum 2+ years of experience in the complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations
Comprehensive knowledge of Quality System standards and regulations including 21 CFR 803 & 820, ISO 13485, and Canadian Regulations
Ability to work with customers, system administrators, and clinicians
Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
Expert level knowledge of the Complaints handling system
Proven ability to multi-task and seamlessly move between business unit platforms
Ability to take ownership and think independently, with minimal supervision
General knowledge of producing metrics and building reports
Strong analytical, deductive reasoning and listening skills

Job Responsibility

Medical Device Product Complaint Handling
Medical Device Reporting (FDA)
Manage intake and reporting of the product complaint handling process including, receipt of complaints from all sources (including Service Cases and Work Orders) and all in process steps complaint determination, Data entry, Critical Thinking to request additional information (as needed), reportability decisions, MDR filing, and serve as point of contact for customer communication
Routing the complaint to appropriate location for further evaluation
Entering of the complaint into the complaint handling system
Checking for complaint accuracy and content, correct information to process the complaint
Provide training to personnel involved in overall complaint process as directed by management
Participates in all training classes including but not limited to, product training, regulatory training, compliance training and any testing involved
Maintains annually competencies through training and documentation of training
Contact the customer or vendor for further information or follow up

Fulltime

Complaints Handling Management Specialist

This position will transcribe data to files in a complaint handling system, incl...

Location

United States , Salt Lake City

Salary:

18.00 - 22.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Ability to learn new databases with guided training
Proficient in Microsoft suite and general computer skills
Grammar, writing and editing skills and proofreading competency
Excellent organizational and functional skills
Strong interpersonal communication skills
Ability to maintain confidentiality about information received in the course of duties in compliance with HIPPA regulations
Ability to work independently, prioritize tasks, and excellent attention to detail
Ability to handle a large volume of work in an organized manner
Functions well under pressure
Two to four (2-4) years’ experience in a related area or equivalency

Job Responsibility

Transcribe data to files in a complaint handling system, including but not limited to opening new files, linking files together, entering approved investigation data, and transferring complaint data into regulatory reports for submission
Transfer complaint details from one database to other databases
Run queries of upcoming regulatory reports that will need to be submitted to regulatory agencies

Fulltime

Complaints Specialist

AO

Location:
United Kingdom , Stockport

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 19, 2025

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Complaints Specialist

AO

Location:United Kingdom , Stockport

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 19, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United Kingdom , Stockport

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 19, 2025