Complaints Specialist Jobs

Employee Relations Specialist

Robert Half HR Solutions is recruiting for a contract Employee Relations Special...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in an Employee Relations Specialist role or similar
excellent communication skills, both written and verbal
proven experience in complaint handling and resolution
demonstrable knowledge of compliance regulations and best practices
strong background in managing employee relations
experience conducting and overseeing employee relations investigations.

Job Responsibility

Handle employee relations, ensuring compliance with all relevant regulations
act as a point of contact for employee complaints, resolving them in an efficient and respectful manner
foster a positive team environment, promoting open communication and mutual respect
document all employee interactions and resolutions thoroughly and accurately
use strong problem-solving skills to address employee issues and conflicts
provide coaching to department managers on how to conduct disciplinary conversations
communicate effectively with all levels of the organization using strong oral and written communication skills
carry out investigations related to employee relations issues, ensuring a fair and unbiased process.

What we offer

Medical insurance
vision insurance
dental insurance
life and disability insurance
eligibility to enroll in 401(k) plan.

Fulltime

Dispute Resolution Specialist

Join a movement in which everyone can win. We started a movement in which everyo...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Tertiary qualifications and/or equivalent industry experience (CIO, FOS or AFCA)
Proven background in Customer Service, Complaints Handling and Dispute Resolution
Proven experience in conflict resolution and strong problem solving abilities
A Customer-focused approach and someone who enjoys critical thinking
Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies.
A Strong ability to multi-task and work under time constraints to meet deadlines with excellent attention to detail and accuracy.
Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies.
A passion for Afterpay!

Job Responsibility

Investigate, manage and resolve escalated and complex customer and merchant disputes, in accordance with the complaints policy.
Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve.
Provide input into Afterpay's Internal Dispute Resolution (IDR) responses to resolve complaints
Prepare detailed, logical and well explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies and consumer advocacy groups
Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution.
Analyse complaint data, report on trends to the business, and make recommendations to improve processes.
Manage multiple dispute cases simultaneously and in an efficient manner
Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Senior Customer Service Advisor - Commercial Vehicles

Creating incredible automotive customer experiences by unifying people, technolo...

Location

United Kingdom , Milton Keynes

Salary:

24000.00 - 30000.00 GBP / Year

Return on Investment Ltd

Expiration Date

Until further notice

Requirements

Proven experience in commercial vehicle customer service and complaints management
Strong working knowledge of CRM systems and Microsoft Office (Excel, PowerPoint)
Excellent communication skills – both written and verbal – with the ability to build strong relationships and handle complex situations with empathy and professionalism
Analytical mindset with the ability to interpret data and identify improvement opportunities
Exceptional time management and organisational skills – able to prioritise effectively under pressure
A positive, methodical, and adaptable approach to work

Job Responsibility

Manage commercial vehicle customer requests from start to finish, ensuring quality and compliance with Kia UK standards and policies
Provide fair and efficient resolutions to customer enquiries and complaints
Collaborate closely with Kia UK specialist teams to enhance product and service knowledge
Support back-office administration, including goodwill or loss-of-use support
Evaluate and process financial goodwill payments where applicable
Achieve and exceed SLA targets, ensuring accuracy and attention to detail in every interaction
Contribute to continuous improvement through feedback, reporting, and process reviews
Provide guidance and support to other Customer Service Advisors and team members
Maintain compliance with all regulatory and information security standards, including GDPR and Health & Safety

What we offer

An annual performance bonus of up to £1500 per year
£500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family
Hybrid working following training
Team social events
Free parking
Access to education bursaries
A day off and a voucher to pamper yourself on your birthday
A company pension plan
A healthcare plan
A generous annual leave allowance, which grows the longer you stick around

Operations/Practice Manager

Precise is recruiting an Operations/Practice Manager for a cardiology investigat...

Location

Jamaica

Salary:

55000.00 - 65000.00 USD / Year

Precise

Expiration Date

Until further notice

Requirements

Proficiency in English is non-negotiable
Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred
Minimum of 5 years of experience in practice administration or healthcare management
Experience working in high-income country settings is an advantage
Ideally, familiarity with the Caribbean context
Proven experience managing a diverse team and working with an international patient base
Strong financial acumen and experience with budgeting, financial analysis, and revenue cycle management
Excellent communication, leadership, and interpersonal skills
In-depth knowledge of healthcare regulations, compliance, and quality assurance standards
Proficiency in healthcare management software and electronic health records (EHR) systems

Job Responsibility

Oversee the daily operations of the services
Ensure efficient patient flow and appointment scheduling
Implement and maintain the hospital’s policies, procedures, and standards
Manage client’s resources, including staffing, equipment, and supplies
Oversee and support the recruitment, training, and supervision of staff
Conduct regular team meetings to communicate goals, updates, and feedback
Foster a collaborative and supportive work environment
Develop marketing strategies to promote the hospital and its services in comprehensive cardiac care services within the community
Collaborate with the hospital’s marketing team to create promotional materials and campaigns
Develop and implement strategies to integrate different types of services

What we offer

Relocation costs
Relocation practical support – for example, partnering you with reputable real estate agents to help you find a new home
Obtaining professional registration with the relevant councils of Jamaica as relevant
Visas

Fulltime

Employee Relations Specialist

As an Employee Relations Specialist, you will be leveraging your skills in Claim...

Location

United States , Beaverton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least three years of experience in an Employee Relations Specialist role or a similar position
Proficiency in Claim Administration
Excellent Communication skills
Demonstrated experience in Complaint Handling
Familiarity with Compliance procedures and regulations in employee relations
Proven ability in Disciplining Employees in a fair and consistent manner
Experience in conducting Employee Relations Investigations
Experience in designing and delivering Employee Training programs
Experience in dealing with Union Grievances
Knowledge of NeoGov software is a plus

Job Responsibility

Conduct thorough investigations related to employee relations matters
Address and resolve employee relations issues efficiently
Provide expert guidance on labor and employment matters
Support in developing innovative workforce policies related to employee relations
Assist in the creation and implementation of training programs for employees
Handle complaints and administer claims related to employee relations
Ensure adherence to compliance and disciplinary measures
Manage and resolve union grievances
Use NeoGov for efficient process management
Prepare and maintain detailed investigation reports

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Associate - Advisory (Information Law)

The firm is looking to expand its existing specialist information law team and s...

Location

United Kingdom , London

Salary:

Not provided

Capsticks Solicitors LLP

Expiration Date

Until further notice

Requirements

Qualified lawyer (solicitor, barrister or chartered legal executive)
Self-motivated and ambitious
Confident lawyer who is dynamic
Able to develop the skills to work with senior stakeholders in client organisations, as well as the ICO, other regulatory bodies and the other side in commercial contracts, or claimants and their representatives, representatives in contentious matters
Ideally already have some knowledge of working for one or more of our client groups, or information law legal work (broadly, data protection, freedom of information, privacy/human rights issues, and common law confidentiality matters)
Good eye for technical detail
Ability to breakdown complex issues into easy-to-understand and practically useful advice
Genuine interest in helping our clients help people and do the right thing

Job Responsibility

Supporting our clients with their responses to data subject access or other information rights requests
Breach and incident management, including advising on reporting matters to the ICO and dealing with ICO investigations, and notifying affected data subjects
Medical devices and artificial intelligence law
Advising on broader information law issues for our client groups
Drafting and reviewing information governance policies and procedures
Drafting and agreeing data sharing or data processing agreements or clauses, or advising on confidentiality agreements
Advising on specialist legislation
Litigating data protection cases
Drafting FOI responses or internal reviews, responding to ICO complaints, and dealing with First Tier Tribunal (Information Rights) litigation
Providing training and supporting BD activities

What we offer

Competitive Salary & Benefits
Top quality work
Excellent career prospects
Healthy work life balance
Supportive working environment
Inclusive employer
Reasonable adjustments to our application and interview process

Fulltime

Facilities Administrator

We are recruiting for a Facilities Administrator to work as part of a small team...

Location

United Kingdom , Leicester

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Respond promptly to maintenance and repair requests from tenants or residents
Coordinate and oversee routine maintenance tasks such as cleaning, gardening, and communal lighting
Schedule and liaise with approved contractors for specialist works (e.g., plumbing, electrical, pest control)
Serve as the primary point of contact for all tenant and resident queries, issues, and complaints
Issue formal correspondence including notices, updates, and service-related communication
Organise and support resident meetings where required, maintaining a professional and approachable presence
Arrange access to properties for contractors, utility providers, and deliveries as necessary
Manage the secure issuance and replacement of property keys and access fobs
Ensure all managed estates are adequately and appropriately insured at all times
Handle insurance claims involving property damage, loss, or liability

Job Responsibility

Respond promptly to maintenance and repair requests from tenants or residents
Coordinate and oversee routine maintenance tasks such as cleaning, gardening, and communal lighting
Schedule and liaise with approved contractors for specialist works
Serve as the primary point of contact for all tenant and resident queries, issues, and complaints
Issue formal correspondence including notices, updates, and service-related communication
Organise and support resident meetings where required
Manage the secure issuance and replacement of property keys and access fobs
Ensure all managed estates are insured
Handle insurance claims involving property damage, loss, or liability
Monitor compliance with lease or tenancy terms

What we offer

Parking

Parttime

Administrator

We are recruiting for an Administrator to work as part of a small team based in ...

Location

United Kingdom , Leicester

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Respond promptly to maintenance and repair requests from tenants or residents
Coordinate and oversee routine maintenance tasks such as cleaning, gardening, and communal lighting
Schedule and liaise with approved contractors for specialist works (e.g., plumbing, electrical, pest control)
Serve as the primary point of contact for all tenant and resident queries, issues, and complaints
Issue formal correspondence including notices, updates, and service-related communication
Organise and support resident meetings where required, maintaining a professional and approachable presence
Arrange access to properties for contractors, utility providers, and deliveries as necessary
Manage the secure issuance and replacement of property keys and access fobs
Ensure all managed estates are adequately and appropriately insured at all times
Handle insurance claims involving property damage, loss, or liability

Job Responsibility

Respond promptly to maintenance and repair requests from tenants or residents
Coordinate and oversee routine maintenance tasks such as cleaning, gardening, and communal lighting
Schedule and liaise with approved contractors for specialist works (e.g., plumbing, electrical, pest control)
Serve as the primary point of contact for all tenant and resident queries, issues, and complaints
Issue formal correspondence including notices, updates, and service-related communication
Organise and support resident meetings where required, maintaining a professional and approachable presence
Arrange access to properties for contractors, utility providers, and deliveries as necessary
Manage the secure issuance and replacement of property keys and access fobs
Ensure all managed estates are adequately and appropriately insured at all times
Handle insurance claims involving property damage, loss, or liability

What we offer

Parking

Parttime

Complaints Specialist

AO

Location:
United Kingdom, Stockport

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 19, 2025

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Job Posted:
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