Complaints Reviews Officer Job at Vox Consultants (East London)

Customer Service Caseworker / Service Recovery Complaints Officer

A fantastic opportunity for a proactive customer service professional with stron...

Location

United Kingdom , West London (W5)

Salary:

31397.00 - 38007.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

GCSEs (or equivalent) including Maths and English
Previous experience in customer service, and must have social housing or property management experience
Understanding of policies, repair obligations and safeguarding processes
Strong analytical ability with a proactive approach to resolving issues
Excellent verbal and written communication with strong interpersonal skills
High level of accuracy when managing case records and documentation
Ability to remain calm, assertive and professional in challenging situations
Experience with Microsoft Office, Outlook, Excel, Word and CRM systems

Job Responsibility

Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities
Case Triage: Apply service recovery principles to prioritise and manage cases effectively
Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions
First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction
Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns
Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements
Case Management Systems: Maintain accurate records using CRM systems including Dynamics
Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required
Continuous Improvement: Record lessons learned to support service improvements and best practice
Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up

What we offer

25 days’ holiday plus Bank Holidays, increasing to 28 days with service
Up to 8% contributory pension scheme
Flexible working arrangements
Annual health and lifestyle allowance of up to £300

Fulltime

Complaints Officer

The Complaints Officer plays a key role in supporting continuous service improve...

Location

United Kingdom , Stratford

Salary:

30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Knowledge of complaint handling processes and procedures is essential
Knowledge of the Housing Ombudsman guidelines is desirable
Proven understanding of Customer Care with reference to vulnerable people is essential
Experience of working within a Customer Services or Complaints environment is essential
Excellent Customer service skills with a can-do approach to problem solving is essential
Strong interpersonal skills: must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful, and diplomatic is essential

Job Responsibility

Proactively respond to expressions of dissatisfaction at the earliest opportunity, seeking to resolve issues informally where possible and prevent escalation into formal complaints
Investigate, register and manage all Stage 1 and Stage 2 complaints in line with company procedures, client requirements and the Housing Ombudsman’s Complaint Handling Code
Ensure all MP and Councillor enquiries and complaints are fully investigated, responded to professionally and resolved efficiently within agreed target timescales, keeping residents and clients informed of outcomes
Accurately record all complaints, enquiries and outcomes on the Company’s Central Complaints Log, as well as on any client-specific systems, trackers or reporting tools required for each contract
Liaise closely with operational, supervisory and subcontractor teams to arrange inspections, follow-on appointments or remedial works, ensuring actions are completed promptly and to the resident’s satisfaction
Maintain clear and consistent communication with residents throughout the complaints process, providing regular updates and managing expectations in a professional and empathetic manner
Identify trends, recurring issues and service failures from complaint data, escalating concerns where necessary and contributing to service improvement initiatives
Arrange compensation, reimbursements or goodwill gestures where appropriate, in accordance with company policy and subject to approval by the relevant Head of Department or client
Act as a key point of contact for clients, providing updates, performance information and supporting evidence as required
Prepare complaint responses, reports and performance data for internal review, client meetings and audits as necessary

What we offer

Competitive annual salary
Annual holiday
25 + Bank holidays
Up to £2,000 colleague referral fee
Long-service awards at key milestones
Perkbox – discounts on coffee, cinema, travel and wellbeing
1 paid volunteer day each year
Ongoing training, support and progression, Axis promotes from within

Fulltime

New

Customer Service Team Leader

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

New

Office Coordinator - Part Time

Office Coordinators handle the routine office work and administrative responsibi...

Location

United States , Davenport

Salary:

16.00 USD / Hour

Sun Communities

Expiration Date

Until further notice

Requirements

High School Diploma or GED (Required)
2 years in administrative experience (Required)
6 months in previous experience using NetSuite (Preferred)
6 months in property management office experience (Preferred)
Excellent written and verbal communication skills
Strong customer service skills
Excellent problem solving skills
Intermediate computer proficiency
Professional appearance
Must have a valid driver's license

Job Responsibility

Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions and complaints to the Community Manager
Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals
Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi
records in the proper accounts and issues receipts
Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual
Performs general administrative functions such as answering phones, typing, copying, faxing, and filing
Reviews and codes invoices and statements for Community Manager approval
Schedules clubhouse rentals and processes rental fees
Ensures office supplies are sufficiently stocked and prepares supply orders as needed
Makes collection calls for site rental payments as directed by the Community Manager. Submits bad debt files to collections

What we offer

401(k) Plan with employer matching contribution
Employee Assistance Program
Identity Theft Insurance
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Site Rent Discounts for team members who live in our communities
Paid sick leave
Various paid holidays, bereavement time and pay for jury duty

Parttime

New

Hotel Assistant Manager

The Hotel Assistant Manager directs and controls the activities of the Front Des...

Location

United States , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 1 year of Supervisory or Assistant Management experience in a luxury hotel or resort
Proven leadership and management skills
Excellent personal presentation and interpersonal skills
Extensive knowledge of front office and housekeeping operations
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
Willing to work in a fast-paced environment
Ability to operate all computer equipment necessary to perform the job
Knowledge of Opera preferred/is a plus
Excellent communication and interpersonal skills
ability to work closely with other departments and communicate clearly and effectively with colleagues and guests

Job Responsibility

Manages the staff at the Front Desk
Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements
Interviews, trains and schedules the staff
Conducts Performance Evaluations and disciplines staff when needed
Reviews and monitors schedules of staff in other department of responsibility
Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Interaction with guest will be in person and by phone

What we offer

Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

New

DC HR Coordinator

This position is responsible for performing Human Resources (HR) related duties ...

Location

United States , Anderson

Salary:

Not provided

Tractor Supply Company

Expiration Date

Until further notice

Requirements

1-3 years of experience in a Human Resources role
Bachelor's degree in Human Resources or related field
Any suitable combination of education and experience will be considered

Job Responsibility

Partner with team members and management to communicate various HR policies, procedures, laws, standards and government regulations
Conduct exit interviews, analyze data, and make recommendations to the management team for corrective action and continuous improvement
Respond to employee relations issues such as complaints, payroll, and/or benefits issues
Partner with HR Manager, Operations and SSC Compliance Department to assist on representing Tractor Supply Company (TSC) for any unemployment claims
Facilitate and/or provide training to DC team members
Maintain and coordinate team member recognition programs
Recruit job applicants to fill entry-level hourly and technical job openings by reviewing applications and interviewing applicants to match experience with specific job related requirements
Maintain working relationships with all DC team members and adheres to all TSC policies and procedures by monitoring day-to-day implementation of policies concerning wages, hours and working conditions
Participate with management in investigating safety issues and violations
Conduct new hire orientation

What we offer

company-paid life and disability insurance
paid parental leave
tuition reimbursement
family planning resources such as adoption and surrogacy assistance
medical, dental, and vision coverage

Fulltime

New

Overnight Loss Prevention Officer

Patrol all areas of the property; assist guests with room access. Monitor Closed...

Location

United States , Miami Beach

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Patrol all areas of the property
assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary

Fulltime

New

Officer-Loss Prevention / Security Agent

Location

Dominican Republic , Santo Domingo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Patrol all areas of the property
assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary

Fulltime

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Complaints Reviews Officer

Job Description

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