Complaints Resolution Advisor Job at 360 Resourcing Solutions (Salford)

Customer Care Advisor

Are you passionate about delivering exceptional customer service and resolving i...

Location

United Kingdom , Belper

Salary:

12.93 GBP / Hour

HGV TRAINING NETWORK

Expiration Date

Until further notice

Requirements

Level 3 qualification in Customer Service is preferable
GCSE grade 4 in English and Maths (or equivalent) is essential
Previous experience in customer service or complaint resolution, ideally in a fast-paced environment
Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools
Knowledge of consumer rights and related legislation is advantageous
Empathy, resilience, and a strong drive to deliver world-class service
Ability to manage multiple cases simultaneously while maintaining accuracy and professionalism

Job Responsibility

Take ownership of customer complaints, ensuring successful resolutions for both the customer and the business
Conduct thorough root-cause analysis and collaborate with internal departments to gather all necessary information
Manage incoming calls, emails, web-based and social media complaints, prioritising responses and maintaining case ownership
Provide clear, professional written communication and regular updates to customers and internal stakeholders
Work closely with the legal department when complaints escalate, ensuring compliance and accurate handling
Share insights and feedback to help improve processes and customer experience

Fulltime

Customer Service Advisor

Office Angels are proud to be working with this local business in their search f...

Location

United Kingdom , Ashford

Salary:

12.60 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Experience in managing customer complaints
A positive attitude and the ability to work in a fast-paced environment
Strong organisational skills and attention to detail
Proficiency in using office software and handling multi-line phone systems.

Job Responsibility

Providing comprehensive administrative support across various departmental functions
Logging, monitoring, and ensuring timely follow-up of complaints until resolution
Managing and responding to incoming emails with clarity and professionalism
Drafting and utilising standardised template responses to ensure consistency and efficiency in communication
Engaging with members of the public to uphold and promote our client's reputation for excellence.

Parttime

Customer Service Advisor

Our client, a global market leader in their field, is seeking a Customer Service...

Location

United Kingdom , Manchester

Salary:

24000.00 - 25000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a similar customer-facing role
Experience in handling high-volume order processing, enquiries, and complaints
Ability to thrive in a fast-paced environment
Excellent telephone manner with strong empathy towards customers
Customer-centric mindset and a problem-solving mentality
Strong teamwork skills as well as the ability to work independently
Diligence when processing orders, enquiries, or complaints
Polite and courteous telephone etiquette
Ability to work efficiently in a continuously busy environment
Relationship-building skills to establish rapport with both customers and colleagues.

Job Responsibility

Process orders, liaising with suppliers and delivery teams
Monitor and complete customers' stock replenishments
Accurately document all relevant information from customer orders
Check and validate customer confirmation purchase orders
Regularly update information on the system, including the maintenance of customer pricing records
Receive and process enquiries, ensuring timely follow-up
Handle and process returns
Assist with general administration tasks, such as filing and post
Collaborate with sales staff to identify and maximise sales opportunities
Document customer complaints and ensure timely resolution

What we offer

Competitive salary of £25,000 per year
Bonus scheme to reward your achievements
Permanent contract offering stability and career growth opportunities
Convenient office location, just a 10-minute walk from a tram station or with free parking available
Training and development opportunities.

Fulltime

Employee Relations Advisor

As an Employee Relations Advisor, you will be responsible for providing guidance...

Location

Salary:

Not provided

JGA Recruitment Group

Expiration Date

Until further notice

Requirements

Proven experience as an Employee Relations Advisor or in a similar role, handling employee relations matters within an organization
In-depth knowledge of employment laws, regulations, and HR policies and practices
Strong understanding of conflict resolution techniques and mediation skills
Excellent interpersonal and communication skills to effectively collaborate with employees and management at all levels
Ability to conduct thorough and objective investigations, maintaining confidentiality and integrity
Excellent problem-solving and decision-making skills to analyze employee relations issues and recommend appropriate actions
Strong organizational and time management skills to handle multiple cases and prioritize work effectively
Proficiency in using HRIS systems and other relevant HR tools
Ability to work independently and collaboratively in a team environment
Ability to maintain confidentiality and handle sensitive employee information with professionalism

Job Responsibility

Provide guidance and support to managers and employees on employee relations matters, including policy interpretation, conflict resolution, and performance management
Investigate and resolve employee complaints and grievances, ensuring fair and impartial handling of cases
Conduct thorough and objective investigations into employee relations issues, gathering relevant information and conducting interviews as necessary
Collaborate with managers to address performance-related issues and develop appropriate corrective action plans
Mediate and facilitate discussions between employees and management to resolve conflicts and improve working relationships
Assist in the development and implementation of employee relations policies, procedures, and practices in alignment with employment laws and organizational values
Stay updated with employment laws and regulations, providing guidance to ensure compliance and mitigate legal risks
Provide coaching and training to managers on effective employee relations practices, conflict resolution, and performance management
Develop and deliver employee relations training programs to enhance understanding and awareness among employees
Analyze employee relations data and trends to identify areas of improvement and recommend proactive solutions

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