Complaints Resolution Advisor Job at 360 Resourcing Solutions (Salford, Manchester)

Complaints Resolution Advisor

We are looking for two compaint handlers to join our team! The role of the Compl...

Location

United Kingdom , Salford, Manchester

Salary:

29000.00 - 31000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of responding to customer complaints or queries by telephone and in writing within a FCA or other regulated environment
Experience of analysing data and presenting results in written reports
Demonstrating the ability to manage your time effectively and prioritise tasks
GCSE Grade ‘C’ or above in English Language
Computer literate

Job Responsibility

Day-to-day de-escalation of customer concerns and complaints through inbound and outbound telephone calls and written confirmation of the outcome of the complaint to the customer
Reporting the resolution and / or escalation to the compliance team through excel reporting
Writing bespoke emails and letters to help resolve customer issues
Raising trends and similarities in concerns and complaints with key internal and external stakeholders
Compiling complaint reports for internal and external stakeholders
Other complaint related project work as required from time to time
Providing feedback as required
Conducting analysis of complaints received
Attending client audits to discuss results of complaints and trends if required
To support the business with complaint related questions and queries as they arise

What we offer

Secure reserved car parking space and excellent transport links
31 days holidays per year including 8 bank holidays
Healthcare Scheme
Company pension plan
Life Assurance
Salary Sacrifice Schemes
Various discounts and other incentives

Fulltime

Complaints Resolution Advisor

The role of the Complaint Resolution Advisor requires great attention to detail ...

Location

United Kingdom , Salford

Salary:

27000.00 - 29000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of responding to customer complaints or queries by telephone and in writing within a FCA or other regulated environment
Experience of analysing data and presenting results in written reports
Demonstrating the ability to manage your time effectively and prioritise tasks
GCSE Grade ‘C’ or above in English Language
Computer literate

Job Responsibility

Day-to-day de-escalation of customer concerns and complaints through inbound and outbound telephone calls and written confirmation of the outcome of the complaint to the customer
Reporting the resolution and / or escalation to the compliance team through excel reporting
Writing bespoke emails and letters to help resolve customer issues
Raising trends and similarities in concerns and complaints with key internal and external stakeholders
Compiling complaint reports for internal and external stakeholders
Other complaint related project work as required from time to time
Providing feedback as required
Conducting analysis of complaints received
Attending client audits to discuss results of complaints and trends if required
To support the business with complaint related questions and queries as they arise

What we offer

Secure reserved car parking space and excellent transport links
31 days holidays per year including 8 bank holidays
Healthcare Scheme
Company pension plan
Life Assurance
Salary Sacrifice Schemes
Various discounts and other incentives

Fulltime

Complaints Resolution Advisor

The role of the Complaint Resolution Advisor requires great attention to detail ...

Location

United Kingdom , Salford

Salary:

27000.00 - 29000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of responding to customer complaints or queries by telephone and in writing within a FCA or other regulated environment
Experience of analysing data and presenting results in written reports
Demonstrating the ability to manage your time effectively and prioritise tasks
GCSE Grade ‘C’ or above in English Language
Computer literate

Job Responsibility

Day-to-day de-escalation of customer concerns and complaints through inbound and outbound telephone calls and written confirmation of the outcome of the complaint to the customer
Reporting the resolution and / or escalation to the compliance team through excel reporting
Writing bespoke emails and letters to help resolve customer issues
Raising trends and similarities in concerns and complaints with key internal and external stakeholders
Compiling complaint reports for internal and external stakeholders
Other complaint related project work as required from time to time
Providing feedback as required
Conducting analysis of complaints received
Attending client audits to discuss results of complaints and trends if required
To support the business with complaint related questions and queries as they arise

What we offer

Secure reserved car parking space and excellent transport links
31 days holidays per year including 8 bank holidays
Healthcare Scheme
Company pension plan
Life Assurance
Salary Sacrifice Schemes
Various discounts and other incentives

Fulltime

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Location

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Salary:

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Expiration Date

Until further notice

Requirements

Strong awareness of risk and control to support the completion of high-value transaction approvals, payment investigations and complaints where risk issues arise
Support leadership with the delivery of service levels, change implementation, driving a culture of continuous improvement whilst supporting colleagues with complex issues and escalations
Support embedment and upskilling of newly recruited colleagues and identify opportunities to become multi-skilled in role to support the delivery of a consistently excellent service across all channels of engagement

Job Responsibility

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Collaboration across multiple digital channels to personalise each interaction with a customer
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
Support teams within the business operations function as needed, including risk management, compliance and collections
Comply with all regulatory requirements and internal policies related to customer care

What we offer

Access to wellness rooms, gyms and mental health support
Inclusive culture
Collaborative Areas
Socialising, sports, community events and volunteering

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Regulatory & Quality Manager (Medical Devices). About the company: We are a rapi...

Location

United Kingdom , London

Salary:

Not provided

SRG

Expiration Date

Until further notice

Requirements

Degree in a scientific, engineering, or regulatory discipline (or equivalent experience)
7+ years' experience in regulatory and/or quality roles within the medical device industry, ideally including Class I devices
Demonstrated experience implementing or improving QMS frameworks to ISO 13485 and/or 21 CFR 820
Experience managing teams including coaching and developing remote or hybrid team members
Solid knowledge of risk management (ISO 14971), post-market surveillance, and audit management
Excellent written and verbal communication skills

Job Responsibility

Embed QMS to achieve and sustain compliance with ISO 13485 and 21 CFR Part 820
Lead the implementation and continuous improvement of a digital EQMS solution
Oversee document control, CAPA, supplier management, change control, complaints, and risk management processes
Prepare for and lead internal and external audits, ensuring year-round audit readiness
Promote a 'right first time' quality mindset across teams
Maintain compliance and technical documentation for the company's Class I medical device portfolio
Lead regulatory submissions, renewals, and notifications for relevant markets
Act as the main point of contact for competent authorities, notified bodies, and regulatory partners
Stay current with evolving regulations (EU MDR, UK MDR, FDA, etc.) and proactively adapt internal systems
Oversee vigilance and post-market surveillance activities, driving timely investigation and resolution

What we offer

Competitive salary and performance based incentives
Comprehensive insurance
Pension scheme with employer contributions
Hybrid work option [Monday, Wednesday, Thursday in Office, rest Remote]
Inclusive and dynamic work culture with opportunities for career growth

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As a Family Support Advisor at King’s InterHigh, you’ll play a key role in deliv...

Location

United Kingdom

Salary:

Not provided

International School of Bergamo

Expiration Date

Until further notice

Requirements

Demonstrate excellent written and verbal communication skills
Highly computer literate with strong system skills
Excellent Customer Service and problem-solving skills
Ability to work as a team and individually
Ability to manage your own workload effectively
Capable of working effectively in dynamic and changing environments
Experience working in customer service or in a similar environment
A flexible, enthusiastic and energetic approach, with the ability to thrive in a business with a dynamic, innovative and collaborative culture
Considerable interpersonal skills with the ability to form good relationships
The ability to work independently where necessary but in a collaborative team environment where appropriate

Job Responsibility

Be responsible for providing world-class customer service to existing Kings InterHigh families
Support second-tier case resolution and enquiries
Support the onboarding of new families through parent inductions and regular drop ins
Communicate with families through a variety of communications methods including email, phone and live events
Support the retention of families by providing high-quality personalized service and ensuring first-time resolutions
Process student withdrawals from the school
Investigate and respond to concerns and complaints, and hardship requests
Support the processes of rolling and annual renewals
Liaise with staff across the school to support the resolution of stakeholder complaints
Keep up to date with all knowledge sources and updates within the company, to ensure the most accurate information is shared with parents

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As a Technical Support Advisor at Bókun, you will be part of the Escalation Team...

Location

United Kingdom , Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector
Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently
Basic working knowledge of CSS, HTML, and website CMS tools
A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution
Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues
Openness to learn new and complex topics, constructive feedback and adaptability to business changes
Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues
Fluency in written and spoken English and Spanish
Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision
Flexibility to work shift patterns, including occasional weekends

Job Responsibility

Diagnosing and resolving technical issues while ensuring a seamless customer experience
Handling a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills
Using all available tools and resources to accurately triage and resolve customer issues or escalate them to the appropriate teams as needed
Managing inbound and outbound communication in English and Spanish across multiple channels, including email, phone, video calls with screen sharing, and chat
Researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution
Maintaining clear troubleshooting documentation, acting as an internal escalation point for Tier 1 support cases, and collaborating closely with technical teams to manage escalations effectively

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
Work your way with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit
Travel perks
Employee assistance program
Health benefits
Generous referral scheme

Fulltime

Contact Centre Advisor

Location

United Kingdom , Seaham

Salary:

14044.55 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

You must be able to commit to 2 weeks of full-time training in the office
All successful applicants must attend 2 weeks of full-time training on-site: Monday to Friday 9:00am – 5:00pm
Applications will only be considered from candidates who can fully commit to this requirement
A confident communicator with strong listening skills
Empathetic, patient, and customer-focused
A proactive problem-solver with attention to detail
Positive, resilient, and eager to learn
Experience in retail, care, hospitality, warehouse, beauty, customer service, or sales is welcomed

Job Responsibility

Handling inbound customer service and complaint calls
Understanding customer needs and recommending suitable solutions
Building rapport and delivering a personalised experience
Troubleshooting issues and providing clear, effective resolutions
Turning challenging conversations into positive outcomes

What we offer

Fully paid training and ongoing development
Commission and performance incentives
28 days holiday (pro rata, including bank holidays)
Your birthday off — paid
Pension scheme
High-street discount hub
Supportive, inclusive team culture

Parttime

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Complaints Resolution Advisor

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