Complaints Officer Job at Translation Empire (Rawalpindi)

Complaints and Feedback Officer

Join Warrigal as a Complaints and Feedback Officer, a role central to our commit...

Location

Australia , Oak Flats

Salary:

72400.00 AUD / Year

Warrigal

Expiration Date

Until further notice

Requirements

Strong understanding of system management and recording systems
Proficiency in data entry with attention to detail and accuracy
Ability to interpret and apply policies, procedures, and regulations
Analytical and problem-solving skills with the ability to identify trends
Excellent time management and organisational skills
Intermediate computer literacy (Microsoft Office suite and data tracking tools)
Integrity and confidentiality when handling sensitive information
Collaborative mindset and ability to work across teams

Job Responsibility

Ensure feedback and complaints are managed effectively and respectfully
Record, track, and follow up on all feedback and complaints
Liaise with teams to resolve issues and escalate high-risk matters when needed
Support staff understanding, compliance audits, and training initiatives

What we offer

Super + packaging benefits
Not For Profit salary packaging benefits – pay up to $18,550 less tax per year
Career break schemes, additional purchased leave
Commitment to on-going professional and career development
Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
24/7 access to mental, physical, social and financial support via the LifeWorks app

Fulltime

Customer Service Administrator

Office Angels Glasgow have an exciting opportunity for an experienced Customer S...

Location

United Kingdom , Cambuslang

Salary:

12.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in administration and customer service
proficiency in Microsoft Office Suite and basic computer skills
people focused and thrive on helping others
exceptional communication skills and a positive attitude
thrive in high-pressure environments
experience with complaints handling

Job Responsibility

Be the primary point of contact for all customers and manage the phone lines for all incoming calls
manage the company inbox and compose professional emails to customers
provide administrative support across various departments
greet and assist any visitors
manage and update the in-house databases with customer information

What we offer

Access to discount vouchers with many high street brands
eye care vouchers and money towards glasses should you require them for VDU purposes
permanent job search support while in assignments
expert interview support and advice
weekly pay
pension scheme option with employer contributions
28 days paid annual leave
statutory sick pay
access to confidential assistance programme for issues including grief, stress, and legal matters

Fulltime

Customer Service Advisor

Office Angels are proud to be working with this local business in their search f...

Location

United Kingdom , Ashford

Salary:

12.60 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Experience in managing customer complaints
A positive attitude and the ability to work in a fast-paced environment
Strong organisational skills and attention to detail
Proficiency in using office software and handling multi-line phone systems.

Job Responsibility

Providing comprehensive administrative support across various departmental functions
Logging, monitoring, and ensuring timely follow-up of complaints until resolution
Managing and responding to incoming emails with clarity and professionalism
Drafting and utilising standardised template responses to ensure consistency and efficiency in communication
Engaging with members of the public to uphold and promote our client's reputation for excellence.

Parttime

Complaints Officer

The Complaints Officer role is to effectively investigate and respond to complai...

Location

United Kingdom , Stratford

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Knowledge of complaint handling processes and procedures
Proven understanding of Customer Care with reference to vulnerable people
Experience of handling complaints and responding to customer dissatisfaction
Experience of making timely and rational decisions, based on relevant information and experience

Job Responsibility

Proactively respond to expressions of dissatisfaction at the initial stage, preventing escalation wherever possible
Investigate and register all complaints and report in accordance with company and client procedures
Ensure all MP/Councilor enquiries and complaints are investigated and resolved efficiently and within target timescales, advising residents and clients of their outcomes
Ensure all complaints are recorded on the Company’s Central Complaints Log as well as on any logs or trackers required to be completed by the clients for each contract
Use the information and learning from complaints reporting and analysis to share opportunities for service improvement with Complaints Team Leader, Customer Experience Manager and Head of Customer Service
Identify training needs across the department to enhance service delivery
Report on trends relating to employee conduct and escalate any concerns to Customer Experience Manager
To contribute ideas and suggestions that may enable the company to provide a better service
Provide any other reports requested by Complaints Team Leader or Customer Experience Manager
Fully comply with the Organisations Health and Safety and Lone Working policies

What we offer

Annual holiday: 25 + Bank holidays
Long service awards: continuous service at key achievements are rewarded
Perkbox: from free coffees and cinema tickets to trips away and much more
Volunteer day: paid yearly volunteer days for a worthy cause

Senior Customer Service Advisor - Commercial Vehicles

Creating incredible automotive customer experiences by unifying people, technolo...

Location

United Kingdom , Milton Keynes

Salary:

24000.00 - 30000.00 GBP / Year

Return on Investment Ltd

Expiration Date

Until further notice

Requirements

Proven experience in commercial vehicle customer service and complaints management
Strong working knowledge of CRM systems and Microsoft Office (Excel, PowerPoint)
Excellent communication skills – both written and verbal – with the ability to build strong relationships and handle complex situations with empathy and professionalism
Analytical mindset with the ability to interpret data and identify improvement opportunities
Exceptional time management and organisational skills – able to prioritise effectively under pressure
A positive, methodical, and adaptable approach to work

Job Responsibility

Manage commercial vehicle customer requests from start to finish, ensuring quality and compliance with Kia UK standards and policies
Provide fair and efficient resolutions to customer enquiries and complaints
Collaborate closely with Kia UK specialist teams to enhance product and service knowledge
Support back-office administration, including goodwill or loss-of-use support
Evaluate and process financial goodwill payments where applicable
Achieve and exceed SLA targets, ensuring accuracy and attention to detail in every interaction
Contribute to continuous improvement through feedback, reporting, and process reviews
Provide guidance and support to other Customer Service Advisors and team members
Maintain compliance with all regulatory and information security standards, including GDPR and Health & Safety

What we offer

An annual performance bonus of up to £1500 per year
£500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family
Hybrid working following training
Team social events
Free parking
Access to education bursaries
A day off and a voucher to pamper yourself on your birthday
A company pension plan
A healthcare plan
A generous annual leave allowance, which grows the longer you stick around

Care Coordinator

Firstcall 247 Limited is looking for a Care Coordinator to join our team at Nott...

Location

United Kingdom , Nottingham

Salary:

23000.00 - 25000.00 GBP / Year

Firstcall 247

Expiration Date

Until further notice

Requirements

At least 2 years of experience as domiciliary care coordinator
Able to work as a team player and must have the to do mind
Excellent organisational skills, communication skills both written and verbal
IT knowledge : Microsoft office
Driving license
Experience is handling complaints and problem solving skills

Job Responsibility

Allocating right skilled and experienced care workers to deliver the best care as per the needs of the service user
Ensure the service users are at the heart of care delivery
You will be organizing the rota on the system
Playing a key role in getting new contracts
Ensuring the assessment is done and the care plan is finished on time
Must ensure the documentation is in situ and completed for each service user
Maintaining a strong relationship with the key stakeholders which includes Social workers. District nurses , Safeguarding team, commissioning teams, Occupational therapist and PT's
On call duties as and when required
To achieve targets, KPI’s and objectives set by the Registered Manager
Ensure all staffs are met the compliance as required by CQC

What we offer

Competitive salary
A supportive working environment and management
Pension scheme
On site parking
To work with a fast growing business

Fulltime

New

Complaints Handler

Are you a strong written communicator with a passion for fair outcomes and great...

Location

United Kingdom , Watford

Salary:

28000.00 - 30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Previous complaints handling experience in a regulated or customer-focused environment
Excellent written communication skills with a clear, empathetic style
Strong customer advocacy and attention to detail
Ability to work collaboratively and manage multiple stakeholders
Confident using Microsoft Office (Word, Excel, Outlook)

Job Responsibility

Investigate and resolve customer complaints in line with company and regulatory standards
Produce clear, high-quality written responses that reflect the company's tone and values
Resolve customer queries including account, system, and retail-related issues
Escalate complex cases where required
Complete administrative and data entry tasks
Attend training to maintain product and regulatory knowledge
Act as a brand ambassador while meeting performance targets (KPIs)

Fulltime

Executive Assistant

Executive Assistant position at W Punta Cana Adult All-Inclusive, responsible fo...

Location

Dominican Republic , Punta Cana

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Greet persons entering the office and direct/escort to destination
Open, read, and prepare answers to routine letters
Locate and attach appropriate files to incoming correspondence
Take and distribute meeting minutes
Handle and distribute incoming and outgoing mail
Create and maintain computer- and paper-based filing systems
Transmit information or documents using computer, mail, or facsimile
Prepare documents using word processing, spreadsheet, database, or presentation software
Enter and retrieve information from computer databases
Operate standard office equipment

Job Responsibility

Greet office visitors and determine nature of visit
Prepare answers to routine correspondence
Handle mail distribution
Maintain filing and organization systems
Prepare documents using office software
Operate standard office equipment
Document guest requests and complaints
Maintain confidentiality of proprietary information
Support team goals and positive working relationships
Provide appropriate telephone etiquette

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Fulltime

Complaints Officer

Translation Empire

Location:
Pakistan , Rawalpindi

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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