Complaints officer Job at Randstad (Geelong)

Complaints and Feedback Officer

Join Warrigal as a Complaints and Feedback Officer, a role central to our commit...

Location

Australia , Oak Flats

Salary:

72400.00 AUD / Year

Warrigal

Expiration Date

Until further notice

Requirements

Strong understanding of system management and recording systems
Proficiency in data entry with attention to detail and accuracy
Ability to interpret and apply policies, procedures, and regulations
Analytical and problem-solving skills with the ability to identify trends
Excellent time management and organisational skills
Intermediate computer literacy (Microsoft Office suite and data tracking tools)
Integrity and confidentiality when handling sensitive information
Collaborative mindset and ability to work across teams

Job Responsibility

Ensure feedback and complaints are managed effectively and respectfully
Record, track, and follow up on all feedback and complaints
Liaise with teams to resolve issues and escalate high-risk matters when needed
Support staff understanding, compliance audits, and training initiatives

What we offer

Super + packaging benefits
Not For Profit salary packaging benefits – pay up to $18,550 less tax per year
Career break schemes, additional purchased leave
Commitment to on-going professional and career development
Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
24/7 access to mental, physical, social and financial support via the LifeWorks app

Fulltime

Customer Service Administrator

Office Angels Glasgow have an exciting opportunity for an experienced Customer S...

Location

United Kingdom , Cambuslang

Salary:

12.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in administration and customer service
proficiency in Microsoft Office Suite and basic computer skills
people focused and thrive on helping others
exceptional communication skills and a positive attitude
thrive in high-pressure environments
experience with complaints handling

Job Responsibility

Be the primary point of contact for all customers and manage the phone lines for all incoming calls
manage the company inbox and compose professional emails to customers
provide administrative support across various departments
greet and assist any visitors
manage and update the in-house databases with customer information

What we offer

Access to discount vouchers with many high street brands
eye care vouchers and money towards glasses should you require them for VDU purposes
permanent job search support while in assignments
expert interview support and advice
weekly pay
pension scheme option with employer contributions
28 days paid annual leave
statutory sick pay
access to confidential assistance programme for issues including grief, stress, and legal matters

Fulltime

Customer Service Advisor

Office Angels are proud to be working with this local business in their search f...

Location

United Kingdom , Ashford

Salary:

12.60 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Experience in managing customer complaints
A positive attitude and the ability to work in a fast-paced environment
Strong organisational skills and attention to detail
Proficiency in using office software and handling multi-line phone systems.

Job Responsibility

Providing comprehensive administrative support across various departmental functions
Logging, monitoring, and ensuring timely follow-up of complaints until resolution
Managing and responding to incoming emails with clarity and professionalism
Drafting and utilising standardised template responses to ensure consistency and efficiency in communication
Engaging with members of the public to uphold and promote our client's reputation for excellence.

Parttime

New

Senior Complaints Resolutions Officer

We are recruiting an experienced Senior Complaints Officer to join a local autho...

Location

United Kingdom , West London

Salary:

32.00 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Proven experience handling complaints within a local authority or public sector setting
Strong knowledge of complaints procedures and performance standards
Experience responding to Members’ Enquiries
Excellent written communication and case management skills
Ability to manage competing priorities in a fast-paced environment

Job Responsibility

Deliver a high-quality complaints, enquiries, and compliments management service
Draft clear, compliant, and timely responses to complaints and Members’ Enquiries
Ensure cases are managed in line with Council policies, procedures, and performance targets
Resolve issues efficiently to prevent escalation to higher complaint stages or external bodies
Identify learning outcomes and contribute to service improvement
Provide line management and supervision to up to two Customer Resolution Officers, subject to operational requirements

Fulltime

New

Clerical Admin Officer

To provide support for the effective handling of complaints about Ofsted's inspe...

Location

United Kingdom , Nottingham

Salary:

13.81 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Confident in the use of Microsoft packages, particularly Word and Outlook
Attention to detail especially with spelling and grammar
Excellent verbal and written communication skills
The ability to work to deadlines and adapt to changing circumstances
Comfortable liaising with all staff
Similar office experience
Must be able to pass a clear Standard DBS check
Must provide proof of Right to Work in the UK

Job Responsibility

Monitor and track complaints cases to identify blockers to the achievement of targets and quality review all complaint outcome letters before dispatch
Managing own caseload of between 30 to 40 cases
Draft and send standardised acknowledgement letters for each complaint
Proof-reading the outcome letters, ensuring all are grammatically correct
Use of the Dynamics system
Monitoring of the complaint's inbox, reading all emails, responding or redirecting to the relevant officers
Support the invoice reconciliation process
Support team members with general administration duties, as required
Prioritising deadlines

What we offer

Paid holidays and pension scheme
Accrual of up to 33 days paid annual leave pro rata available (inclusive of bank holidays)
Full training given on site

Fulltime

Medical Office Manager III, Neurology

We are looking to add a highly motivated and experienced Medical Office Manager ...

Location

United States , Jacksonville Beach

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Five Years Relevant Equivalent Experience in Lieu of Education Required
Three-Five Years Managerial Experience Required

Job Responsibility

Manage day to day operations of the physician's office including staffing, scheduling, profit/loss, and complaint resolution
Responsible for front and back office operations
Order supplies, maintain office budget, and send out standardized reports on a regular basis
Staffing
Scheduling
Profit/loss
Complaint resolution
Patient satisfaction
Compliance with regulatory requirements
Work flow efficiency

Fulltime