CrawlJobs Logo

Complaints Manager

goodmanmasson.com Logo

Goodman Masson

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Complaints Manager role is to ensure compliance with policies and regulations whilst fostering a culture of continuous improvement. As a Complaints Manager, you will be the expert in resolving complex complaints and promoting service excellence. Your leadership will guide the team to maintain high standards and address complaints effectively.

Job Responsibility:

  • Applying specialist knowledge and experience to drive operational performance across the team
  • Creating and maintaining a culture that supports high performance, accountability and professionalism
  • Providing training to develop team members to develop technical expertise
  • Building strong relationships with stakeholders to facilitate collaboration and partnership
  • Using your expertise to make recommendations for improvements with a focus on adding value, and improving quality and customer service
  • Ensuring complaints are managed in line with the housing ombudsmen’s Complaint Handling Code, by project managing the team to provide high quality responses

Requirements:

  • Experience in managing complex and high volume complaints
  • Experience in interpreting and applying complex legislation and regulations to particular situations, and the ability to engage in debate about these issues
  • Proven ability of managing a high performing team, setting goals and clear objectives
  • Excellent verbal and written communication and interpersonal skills
  • Confident and proactive approach to problem-solving

Additional Information:

Job Posted:
April 17, 2026

Icon
Goodman Masson - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Complaints Manager

Complaints Management

The Complaints Management Team plays a key role in ensuring customer satisfactio...
Location
Location
Philippines , Cebu
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Associate’s Degree in related field from a four-year college or university or alternate “equivalency” of a combination of education and experience is sufficient
  • Must have previous experience in AU Telco complaints handling, with solid understanding of TIO and ACMA requirements
  • Number of years of experience: 6-12 months successful experience in Complaints Management or above
  • Resourceful, great at solving unstructured problems with little to no supervision in a fast-paced, high-speed environment.
  • Team Player: Demonstrates a strong ability to contribute to the business along with business unit team members and managers
  • establish collaborative relationships with peers.
  • Possess strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
  • Excellent written and verbal skills
Job Responsibility
Job Responsibility
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to de-escalate matters in a calm and professional manner
  • Ability to translate and articulate complicated and multi-layered information into simple messages
  • Analytic mind that enjoys putting together clues found throughout a variety of information sources
  • Must be able to work independently
  • Interest in continuously expanding the scope of your expertise through experience and training activities
  • Superior written communication skills
  • Advanced comfort level with technology
  • Adherence to following internal policy
  • Shift priorities with little advance notice
  • Fulltime
Read More
Arrow Right

Qhse Manager

At Luanda International Airport (NBJ), Aviapartner is fast growing its operation...
Location
Location
Angola , Luanda
Salary
Salary:
Not provided
aviapartner.aero Logo
Aviapartner
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Safeguard the implementation and accuracy of the quality and environmental program
  • Plan and follow up station audits and inspections, including the creation of the audit plan and organization of internal audits and audits for subcontractors at the station
  • Provide support for external audits from a to z
  • Initiate and follow-up corrective actions and opportunities for improvement and closure of findings within agreed deadlines for internal and external audits in cooperation with station management and department managers
  • Perform quality inspections and audits when qualified
  • Ensure initial gap analysis and follow up on changes of airport requirements
  • Ensure initial gap analysis and follow up on changes of airline requirements (together with the customer services department and liaison officers/key account managers where available)
  • Safeguard document control at the station in line with AQ01 Documentation Program
  • Keep local Procedures and Working instructions for the station up to date in the intranet appropriate page (Intranet Procedures) with minimum review every 3 years of all documents
  • Keep airline manuals for the station up to date in Airline Manuals in Intranet Procedures
Job Responsibility
Job Responsibility
  • Support the station manager in his responsibilities for quality running the operational quality control program at the station as described in the Station Quality Program (AQ10) to guarantee compliance with the Aviapartner standards, applicable regulations and requirements of the customer airlines
  • Contribute actively to meeting the agreed KPI targets
  • Achieve and maintain ISO9001/14001/ISAGO registration at the station
Read More
Arrow Right

Compliance and Governance Coordinator

This role is critical in managing and coordinating the resolution of all complai...
Location
Location
United Kingdom , Cheadle
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pharmacy Technician NVQ/BTEC (advantageous)
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
  • Data handling and reporting skills
  • Excellent collaborator management and attention to detail
  • Proven experience in complaint management within pharmaceutical or healthcare sectors
  • Familiarity with complaint management systems and databases
  • Experience delivering training using multiple methods
  • Understanding of RPS guidelines (Appendix 19)
  • Knowledge of patient confidentiality and information governance
Job Responsibility
Job Responsibility
  • Validate and coordinate complaints across pharmacy sites within required timeframes
  • Manage Baxter and NHS.net complaints inboxes
  • Log and track complaints, ensuring clear communication with complainants
  • Coordinate investigations with internal teams and external providers
  • Accurately code and categorise complaints in line with RPS Professional Standards
  • Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
  • Support training initiatives for effective complaints management
  • Collaborate with operational departments and external collaborators to ensure smooth communication
  • Generate weekly complaints updates and chair meetings to track investigations
  • Analyse complaint data, produce reports, and identify process improvement opportunities
What we offer
What we offer
  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work-life balance
  • Fulltime
Read More
Arrow Right

Compliance Officer

To be a positive member of the Compliance Team in the UK that acts as a safeguar...
Location
Location
United Kingdom , Various location across UK
Salary
Salary:
45000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Keep up to date with, and understand, relevant laws and regulations
  • Support the business with ongoing projects to ensure regulatory changes are understood
  • Update documentation as appropriate for the business to remain compliant
  • Support the auditing and role plays across all business areas
  • Support the business meet its growth aspirations by supporting new business pitches
  • Support the Head of Compliance with responding to the regulators or PI insurers requests for information
  • Support the Head of Compliance with updating the Board in a timely way
  • Support the Head of Compliance in actions arising from the ongoing Risk Committee process
  • Monitor and report on available management data
  • Manage complaints and the complaints process
Job Responsibility
Job Responsibility
  • To be a positive member of the Compliance Team in the UK that acts as a safeguard for the business, promotes ethical practices, ensures regulatory compliance, mitigates risk and supports the overall wellbeing of the company as well as for our clients
  • Fulltime
Read More
Arrow Right

Compliance and Governance Coordinator

We are looking for a diligent and proactive Compliance and Governance Coordinato...
Location
Location
United Kingdom , Cheadle, Stockport
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pharmacy Technician NVQ/BTEC (advantageous)
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
  • Data handling and reporting skills
  • Excellent collaborator management and attention to detail
  • Proven experience in complaint management within pharmaceutical or healthcare sectors
  • Familiarity with complaint management systems and databases
  • Experience delivering training using multiple methods
  • Understanding of RPS guidelines (Appendix 19)
  • Knowledge of patient confidentiality and information governance
Job Responsibility
Job Responsibility
  • Validate and coordinate complaints across pharmacy sites within required timeframes
  • Manage Baxter and NHS.net complaints inboxes
  • Log and track complaints, ensuring clear communication with complainants
  • Coordinate investigations with internal teams and external providers
  • Accurately code and categorise complaints in line with RPS Professional Standards
  • Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
  • Support training initiatives for effective complaints management
  • Collaborate with operational departments and external collaborators to ensure smooth communication
  • Generate weekly complaints updates and chair meetings to track investigations
  • Analyse complaint data, produce reports, and identify process improvement opportunities
What we offer
What we offer
  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work-life balance
  • Fulltime
Read More
Arrow Right

Compliance and Governance Coordinator

We are looking for a diligent and proactive Compliance and Governance Coordinato...
Location
Location
United Kingdom , Cheadle, Stockport
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pharmacy Technician NVQ/BTEC (advantageous)
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
  • Data handling and reporting skills
  • Excellent collaborator management and attention to detail
  • Proven experience in complaint management within pharmaceutical or healthcare sectors
  • Familiarity with complaint management systems and databases
  • Experience delivering training using multiple methods
  • Understanding of RPS guidelines (Appendix 19)
  • Knowledge of patient confidentiality and information governance
Job Responsibility
Job Responsibility
  • Validate and coordinate complaints across pharmacy sites within required timeframes
  • Manage Baxter and NHS.net complaints inboxes
  • Log and track complaints, ensuring clear communication with complainants
  • Coordinate investigations with internal teams and external providers
  • Accurately code and categorise complaints in line with RPS Professional Standards
  • Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling
  • Support training initiatives for effective complaints management
  • Collaborate with operational departments and external collaborators to ensure smooth communication
  • Generate weekly complaints updates and chair meetings to track investigations
  • Analyse complaint data, produce reports, and identify process improvement opportunities
What we offer
What we offer
  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work-life balance
  • Fulltime
Read More
Arrow Right

Head of Quality Management – Customer Support

The AKG Group has been a specialist in the field of heat transfer since 1919. Wi...
Location
Location
Germany , Hofgeismar
Salary
Salary:
Not provided
akg-turkey.com Logo
AKG Termoteknik Sistemler
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in engineering (mechanical engineering, automotive engineering, or similar) and professional experience in an industrial company
  • Practical experience in complaint management
  • sound knowledge of quality standards and product liability desirable
  • Experience in legal assessment of cases and in project management desirable
  • Strong communication skills and experience dealing with internal and external customers
  • Social and facilitation skills, team spirit
  • Good command of English, both written and spoken
  • Knowledge of SAP (R/3, later S/4HANA)
Job Responsibility
Job Responsibility
  • Handling customer complaints across all product areas of the corporate group
  • Leading and developing a team of five employees in Quality Management – Complaint Management
  • Understanding and analyzing design and manufacturing processes to identify root causes of field failures and damages
  • Technical responsibility for analyses related to complaints
  • Developing solution strategies
  • Preparing, analyzing, and evaluating data and facts
  • creating complaint reports
  • Assessing the legal implications of complaint cases in close coordination with the Legal Department
  • Developing proposals for corrective and preventive actions, as well as implementing and monitoring these measures
  • Project management of complex complaint cases with strategic importance (national / international)
What we offer
What we offer
  • Long-term prospects
  • Team spirit that connects
  • Technology that inspires
  • Career growth on site
  • Stability with purpose
  • Local impact, global reach
  • Fulltime
Read More
Arrow Right

Service Sales Lead

We're looking for an experienced Service Sales Team Lead to join our team! This ...
Location
Location
Australia , Warabrook
Salary
Salary:
Not provided
https://www.aruma.com.au Logo
Aruma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience (3+ years in a business and/or customer service leadership role)
  • Experience within a contact centre environment is preferred yet not essential
  • Previous customer resolution, complaint management and/or customer service experience
  • Experience working in a customer facing, and values driven organisation
  • Experience in driving positive cultural reform and building workforce capability
  • Engaging personality, well developed presentation, written, verbal and listening skills, including an excellent telephone manner
  • Commitment to the customer service ethic, always putting the needs of the customer first
  • Able to adapt communication style to specific needs of individuals and groups
  • Self-motivated, accountable and customer focused
  • Demonstrate confidence, empathy, and sound business judgement in interactions and in the provision of advice
Job Responsibility
Job Responsibility
  • Assist the National Business Development Manager to maintain the development, achievement and continuous improvement of the team objectives and plans
  • Identify improvement opportunities and offer possible solutions
  • Ensure reports, projects, presentations, and other administrative work are completed as required
  • Constructively and cooperatively participate and contribute to the team environment
  • Be a champion of the company’s Complaints and Feedback Policies and Procedures
  • Dealing with complaints over the phone and in writing
  • Assessing complaints received with a view to determine the appropriate department responsible for responding to complainant
  • Providing, both verbally and written, clear and accurate advice to all complainants, internal and external stakeholders
  • Ensure any feedback or complaint received is documented and referred to the business within a timely manner
  • Oversee all complaints entered into the company’s system and ensure they are managed up to resolution
What we offer
What we offer
  • Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free
  • Fitness Passport: Access to subsidised Gym membership
  • Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist
  • Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa
  • Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
  • Job Satisfaction: Through making a real difference in peoples’ lives within a values-driven organisation
  • Fulltime
Read More
Arrow Right