Complaints Management Jobs

Complaints Management

Helpware

Location:
Philippines, Cebu

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Complaints Management Team plays a key role in ensuring customer satisfaction by addressing and resolving concerns in a clear, timely, and professional manner. This position is responsible for managing customer feedback and complaints, ensuring that each case is handled with empathy, accuracy, and efficiency in alignment with Spacetalk’s service standards.

Job Responsibility:

Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to de-escalate matters in a calm and professional manner
Ability to translate and articulate complicated and multi-layered information into simple messages
Analytic mind that enjoys putting together clues found throughout a variety of information sources
Must be able to work independently
Interest in continuously expanding the scope of your expertise through experience and training activities
Superior written communication skills
Advanced comfort level with technology
Adherence to following internal policy
Shift priorities with little advance notice
Must be able to work collaboratively within a team environment (both within your respective team and across multiple organizational functions

Requirements:

Bachelor’s or Associate’s Degree in related field from a four-year college or university or alternate “equivalency” of a combination of education and experience is sufficient
Must have previous experience in AU Telco complaints handling, with solid understanding of TIO and ACMA requirements
Number of years of experience: 6-12 months successful experience in Complaints Management or above
Resourceful, great at solving unstructured problems with little to no supervision in a fast-paced, high-speed environment.
Team Player: Demonstrates a strong ability to contribute to the business along with business unit team members and managers
establish collaborative relationships with peers.
Possess strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
Excellent written and verbal skills

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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