Complaints Legal Analyst Job at N26 (Madrid)

Complaints Legal Analyst

We invite you to contribute in shaping the future of digital banking in the Comp...

Location

Spain , Madrid

Salary:

Not provided

N26

Expiration Date

Until further notice

Requirements

Fluent French
Fluent English
Relevant Bachelor’s degree (e.g. law studies) in France is desirable
Relevant work experience in legal, compliance, banking sector and financial service industry
Analytical thinker with strong investigation skills, ideally combined with process optimisation expertise
Able to carry out accurate legal research independently
Experience with using CRM system (ideally Salesforce)
Experience with process management tools like Jira and Confluence is a plus
Use time effectively, can prioritise appropriately and are able to work under strict deadlines
Committed and eager to learn and want to drive the improvement and optimisation of processes

Job Responsibility

Take care (record, process, respond) of formal complaints mainly from lawyers or via authority in the French Language
Help to identify complaints root-causes and define possible solutions
Assist and participate in mitigation projects to prevent further complaints
Take over own initiatives to improve operational procedures with a focus on compliance
Face a great variety of different topics and a not monotonous work
Witness a very good team spirit and cooperation with various stakeholders of all departments
Develop more bank-specific expertise esp. about compliance-related topics
Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise
Detect inefficiencies in the team’s workflows proactively and propose efficient solutions

What we offer

Personal development budget
Discounted public transit pass (selected locations)
German language classes
Fitness memberships
Childcare services (selected locations)
N26 premium bank card
Employee loans
Choice of a Mac or Windows laptop
25 vacation days per year, with an additional day for each year of service - up to 30 days
A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies

Fulltime

Ip Litigation Manager

Hewlett Packard Enterprise (HPE) is seeking an experienced attorney to join its ...

Location

United States

Salary:

155500.00 - 376000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

J.D. and Undergraduate degrees
Current bar membership in the US
8+ years of highly successful IP litigation experience
Understanding of or experience with international IP litigation
Ability to prioritize and handle multiple matters simultaneously
Demonstrated business acumen
Strong analytical skills

Job Responsibility

Manage and drive IP litigation cases from complaint to conclusion
Coordinate with internal and outside counsel, technology experts, business analysts, and business clients
Explain complex legal matters to business leaders

What we offer

Comprehensive suite of benefits for physical, financial, and emotional wellbeing
Specific programs for career development
Inclusive work environment

Fulltime

Regulatory Operations Analyst

At OpenAI, our User Operations team safeguards our products and users from legal...

Location

Ireland , Dublin

Salary:

Not provided

OpenAI

Expiration Date

Until further notice

Requirements

5+ years of experience in legal operations, regulatory compliance, or trust & safety especially in a global or high-growth tech environment
Deeply familiar with regulatory frameworks such as GDPR, CCPA, DMCA, EU AI Act, DSA/OSA
Have partnered with in-house counsel, DPOs, or external regulators on audits or escalations
Understand tiered support structures and have worked with vendor operations at scale
Bring a structured, systems-first mindset to operational governance and risk evaluation
Communicate clearly, empathetically, and effectively especially in writing responses to sensitive issues
Operate well in ambiguity and can manage multiple priorities simultaneously with speed and precision
Thrive in high-autonomy environments and hold a high bar for ownership and integrity

Job Responsibility

Handle and resolve complex user issues involving: Trust & Safety incidents
Regulatory, audit, or compliance inquiries and complaints
Intellectual property matters (e.g., copyright takedowns, ownership disputes)
AI governance and regulatory frameworks (e.g., EU AI Act, DSA/OSA)
Perform risk evaluations and investigations using internal tools, documentation, and third-party data
Act as incident manager for highly sensitive reviews requiring nuanced interpretation of legal and regulatory standards
Interface directly with Legal, Privacy, Product, and Support teams to coordinate escalations and resolution paths
Partner with Legal, Privacy, Policy, and Ops to implement world-class operational workflows for compliance and risk
Build and maintain tooling, escalation decision trees, playbooks, and knowledge articles
Contribute to vendor training and governance models, especially during transitions and ramp-up phases

Fulltime

Program Analyst, Product Security

Play a pivotal role in memorializing and executing the Amgen Product Security St...

Location

United States

Salary:

104465.00 - 143149.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree
OR Master’s degree and 2 years of experience in either private or public (government) sector global or corporate brand protection, illicit trade and/or supply chain security, preferably within the biopharma industry
OR Bachelor’s degree and 4 years of experience in either private or public (government) sector global or corporate brand protection, illicit trade and/or supply chain security, preferably within the biopharma industry
OR Associate’s degree and 8 years of experience in either private or public (government) sector global or corporate brand protection, illicit trade and/or supply chain security, preferably within the biopharma industry
OR High school diploma / GED and 10 years of experience in either private or public (government) sector global or corporate brand protection, illicit trade and/or supply chain security, preferably within the biopharma industry.

Job Responsibility

Support the Product Security - Supply Chain Security scope, ensuring the safety of Amgen’s global product portfolio within the regulated supply chain
Support effective illicit trade and brand protection systems, processes, and tools
Support a cross-functional steering committee, including representatives from Global Security, Operations, Supply Chain, Legal, and Corporate Audit
Own BP Alert and other complaint management processes relevant to Product Security
Lead documentation of strategies for threat monitoring, incident reporting and response, enforcement protocols, investigations, evidence management, testing and other key security functions
Leverage the Global Security Operations Center (GSOC) to support the Product Security – Supply Chain Security, Illicit Trade and Brand Protection programs
Provide Amgen leadership with metrics, KPIs, and reports to keep the business informed about emerging and ongoing threats to Amgen products
Create collateral to promote education and awareness of Product Security issues affecting Amgen, both internally and externally
Support security audits of vendors, suppliers, and business partners, both proactively and in response to specific concerns
Support activities related to the security audit program, in collaboration with internal stakeholders

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible.

Fulltime

Supervisor, QC Analytical

The QC Analytical Supervisor will have responsibility for supporting all activit...

Location

United States , Bedford

Salary:

Not provided

PCI Pharma Services

Expiration Date

Until further notice

Requirements

5+ years relevant Analytical Chemistry experience, preferably in Quality Control, in a pharmaceutical manufacturing company
Experience working in a cGMP laboratory required
Experience working in a CMO (contact manufacturing/development organization) preferred
Prior leadership experience is preferred
Bachelor of Science in a scientific area of study
Master of Science in a scientific area of study and 3+ years Analytical Chemistry experience, preferably in Quality Control, in a pharmaceutical manufacturing company
Ability to prioritize tasks for staff
Ability to make informed decisions
Detail oriented
Strong oral and written communication skills

Job Responsibility

Prioritize and distribute work to the analysts working in the QC Analytical laboratory
Conduct OOS and customer complaint investigations
Complete peer review of work executed within the analytical laboratory
Train new Employees
Routine Analytical testing of samples supporting incoming raw materials, in-process production and finished product testing
Performs analytical testing using HPLC, Karl Fischer, Particle Size Analyzer, UV Vis, Densitometer, Osmometer and other instrumentation as required
Perform instrument calibrations and preventative maintenance as needed
Documents laboratory work using laboratory worksheets/notebooks. Documentation must be detailed and meet CGMP requirements
Write, review and revise SOPs as required
Other duties as assigned or required

Fulltime

Supervisor, QC Analytical

The QC Analytical Supervisor will have responsibility for supporting all activit...

Location

United States , Bedford

Salary:

Not provided

PCI Pharma Services

Expiration Date

Until further notice

Requirements

5+ years relevant Analytical Chemistry experience, preferably in Quality Control, in a pharmaceutical manufacturing company
Experience working in a cGMP laboratory required
Experience working in a CMO (contact manufacturing/development organization) preferred
Prior leadership experience is preferred
Bachelor of Science in a scientific area of study
Master of Science in a scientific area of study and 3+ years Analytical Chemistry experience, preferably in Quality Control, in a pharmaceutical manufacturing company
Ability to prioritize tasks for staff
Ability to make informed decisions
Detail oriented
Strong oral and written communication skills

Job Responsibility

Prioritize and distribute work to the analysts working in the QC Analytical laboratory
Conduct OOS and customer complaint investigations
Complete peer review of work executed within the analytical laboratory
Train new Employees
Routine Analytical testing of samples supporting incoming raw materials, in-process production and finished product testing
Performs analytical testing using HPLC, Karl Fischer, Particle Size Analyzer, UV Vis, Densitometer, Osmometer and other instrumentation as required
Perform instrument calibrations and preventative maintenance as needed
Documents laboratory work using laboratory worksheets/notebooks. Documentation must be detailed and meet CGMP requirements
Write, review and revise SOPs as required
Other duties as assigned or required

Fulltime

Supervisor, QC Analytical

The QC Analytical Supervisor will have responsibility for supporting all activit...

Location

United States , Bedford

Salary:

Not provided

PCI Pharma Services

Expiration Date

Until further notice

Requirements

5+ years relevant Analytical Chemistry experience, preferably in Quality Control, in a pharmaceutical manufacturing company
Experience working in a cGMP laboratory required
Experience working in a CMO (contact manufacturing/development organization) preferred
Prior leadership experience is preferred
Bachelor of Science in a scientific area of study
Master of Science in a scientific area of study and 3+ years Analytical Chemistry experience, preferably in Quality Control, in a pharmaceutical manufacturing company
Ability to prioritize tasks for staff
Ability to make informed decisions
Detail oriented
Strong oral and written communication skills

Job Responsibility

Prioritize and distribute work to the analysts working in the QC Analytical laboratory
Conduct OOS and customer complaint investigations
Complete peer review of work executed within the analytical laboratory
Train new Employees
Routine Analytical testing of samples supporting incoming raw materials, in-process production and finished product testing
Performs analytical testing using HPLC, Karl Fischer, Particle Size Analyzer, UV Vis, Densitometer, Osmometer and other instrumentation as required
Perform instrument calibrations and preventative maintenance as needed
Documents laboratory work using laboratory worksheets/notebooks. Documentation must be detailed and meet CGMP requirements
Write, review and revise SOPs as required
Other duties as assigned or required

Fulltime

Senior Customer Operations Analyst

We are seeking a proactive individual with exceptional attention to detail and a...

Location

United Kingdom , London

Salary:

Not provided

Shieldpay

Expiration Date

Until further notice

Requirements

Previous experience in Payments and Customer Operations and building business relationships
Must have previous experience in a legal and/or payments industry and understand the customer experience
Project management experience is desired
You enjoy investigating problems, getting to the root cause and working with others in order to fix them
You must be passionate about great customer and user experience and thrive working as part of a fast paced and highly collaborative team

Job Responsibility

Project managing large corporate payment deals end-to-end. Ensuring the customer is provided with the highest level of customer care throughout
Help to build and evolve effective and efficient processes to support scalable Customer Operations, identifying gaps or inefficiencies in processes and work with colleagues to make improvements continually looking for ways to improve
Deliver successful data capture for projects and payment instructions – attention to detail to ensure transactions are accurate and compliant
Follow communication procedures, guidelines and policies, maintaining accurate records of customer interactions and escalate issues where required
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Provide Senior Coverage and Support: Offer support and mentorship to team members, championing best practices, contributing to the team workload by collaborating with other team members to ensure all processes are covered during staff absences
Ensure we provide an excellent customer service by responding to calls and emails in a prompt and efficient manner – ensuring all correspondence and/or calls from customer and partners are responded to within agreed timescales
Utilise Data and Analytics: Track key performance metrics and make data-driven decisions
regularly report on performance to senior management
Handle Complex Customer Issues: Ensure timely resolution and customer satisfaction by coordinating with other departments to address systemic issues

What we offer

flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance

Complaints Legal Analyst

N26

Location:
Spain , Madrid

Category:
Legal

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 21, 2026

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