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N26 Logo N26 · Legal

Complaints Legal Analyst

Spain, Madrid · Job Posted March 21, 2026
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Job Description

We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services that our Users love. The role is based in Madrid. You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance.

Job Responsibility

  • Take care (record, analyse, process, respond) of formal complaints filed from customers, lawyers or via authorities, mainly in Italian language
  • Help to identify complaints root-causes and define possible solutions
  • Assist and participate in mitigation projects to prevent further complaints
  • Take over own initiatives to improve operational procedures with a focus on compliance
  • Face a great variety of different topics and a not monotonous work
  • Witness a very good team spirit and cooperation with various stakeholders of all departments
  • Develop more bank-specific expertise esp. about compliance-related topics
  • Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise
  • Detect inefficiencies in the team’s workflows proactively and propose efficient solutions

Requirements

  • Fluent Italian
  • Fluent English
  • Relevant Bachelor’s degree (e.g. law studies) is desirable
  • Relevant work experience in legal, compliance, banking sector and financial service industry is desirable
  • Analytical thinker with strong investigation skills
  • Able to carry out accurate legal research independently
  • Experience with using CRM system (ideally Salesforce)
  • Use time effectively, can prioritise appropriately and are able to work under strict deadlines
  • Committed and eager to learn and want to drive the improvement and optimisation of our processes
  • Continuously challenge the status quo
  • Actively help yourself (and others) being successful
  • Enjoy working in a very motivated team but also have a high degree of autonomy

Nice to have

  • Knowledge of French/German/Spanish
  • Previous experience communicating with government regulators
  • Experience with process management tools like Jira and Confluence

What we offer

  • Accelerate your career growth by joining one of Europe’s most talked about disruptors
  • Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
  • Access to a Premium subscription on your personal N26 bank account
  • Subscriptions for friends and family members
  • Vacation days vary depending on your location of work
  • Additional day of annual leave for each year of service
  • A high degree of autonomy and access to cutting edge technologies
  • A relocation package with visa support for those who need it
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