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Complaints Legal Analyst

n26.com Logo

N26

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Location:
Spain , Madrid

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. The role is based in Madrid. You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance.

Job Responsibility:

  • Take care (record, process, respond) of formal complaints mainly from lawyers or via authority in the French Language
  • Help to identify complaints root-causes and define possible solutions
  • Assist and participate in mitigation projects to prevent further complaints
  • Take over own initiatives to improve operational procedures with a focus on compliance
  • Face a great variety of different topics and a not monotonous work
  • Witness a very good team spirit and cooperation with various stakeholders of all departments
  • Develop more bank-specific expertise esp. about compliance-related topics
  • Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise
  • Detect inefficiencies in the team’s workflows proactively and propose efficient solutions

Requirements:

  • Fluent French
  • Fluent English
  • Relevant Bachelor’s degree (e.g. law studies) in France is desirable
  • Relevant work experience in legal, compliance, banking sector and financial service industry
  • Analytical thinker with strong investigation skills, ideally combined with process optimisation expertise
  • Able to carry out accurate legal research independently
  • Experience with using CRM system (ideally Salesforce)
  • Experience with process management tools like Jira and Confluence is a plus
  • Use time effectively, can prioritise appropriately and are able to work under strict deadlines
  • Committed and eager to learn and want to drive the improvement and optimisation of processes
  • Continuously challenge the status quo
  • Actively help yourself (and others) being successful
  • Enjoy working in a very motivated team but also have a high degree of autonomy

Nice to have:

  • Knowledge of German/Italian/Spanish
  • Previous experience communicating with government regulators
  • Experience with process management tools like Jira and Confluence
What we offer:
  • Personal development budget
  • Discounted public transit pass (selected locations)
  • German language classes
  • Fitness memberships
  • Childcare services (selected locations)
  • N26 premium bank card
  • Employee loans
  • Choice of a Mac or Windows laptop
  • 25 vacation days per year, with an additional day for each year of service - up to 30 days
  • A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies
  • A relocation package with visa support for those who need it

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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