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Randstad Logo Randstad · Quality Control

Complaints Investigator

United Kingdom, Witney 15.99 GBP / Hour · Job Posted June 01, 2026
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Job Description

Ever wondered how things work-and why they sometimes don't? Join our Witney laboratory as a Complaints Investigator. In this role, you aren't just 'checking boxes'; you are a technical detective. You will perform deep-dive investigations into returned medical devices, ensuring they remain the gold standard in global healthcare. Whether you're a graduate looking for your first technical role or someone with a logical brain looking for a career change, we provide the full training needed to help you protect patient safety.

Job Responsibility

  • Hands-on investigation: Meticulously examine customer-returned devices using technical tools and logic to find the exact root cause of an issue
  • Data sleuthing: Use MS Excel and internal systems to log findings, identify emerging quality trends, and spot patterns others might miss
  • Quality advocacy: Participate in Continuous Improvement projects, using findings to influence future product design and manufacturing
  • Global collaboration: Share insights with international teams to ensure corrective actions are implemented across the organisation
  • Technical reporting: Translate complex findings into clear, concise reports that meet strict regulatory and safety standards

Requirements

  • Minimum of secondary education (Maths and English are essential)
  • Proficient in Microsoft Office (specifically Word and Excel) with the ability to learn new software quickly
  • Analytical & methodical - you have a 'detective' mindset
  • Documentation focused - accuracy in record-keeping

Nice to have

  • Previous experience in a lab or regulated environment
  • Knowledge of Root Cause Analysis (RCA) or quality control principles

What we offer

  • Work/life balance: Predictable 4-on, 4-off pattern
  • On-site parking: Free, easy access for every shift
  • Electric charging: On-site stations for your EV
  • Subsidised canteen: High-quality, affordable food available daily
  • Free Lavazza coffee: Premium coffee machines to keep you fueled
  • Modern environment: Work in a clean, newly expanded, high-tech lab
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