Complaints investigator

• Investigate Product Returns: You'll play a crucial role in ensuring the highest quality standards by conducting thorough investigations into customer-returned products, meticulously identifying the root cause of any issues
• Uncover Trends: You'll utilise our advanced computer systems to analyse data, identifying trends and patterns in product complaints to proactively prevent future issues
• Drive Efficiency: You'll actively contribute to improving processes, implementing new and enhanced procedures to increase efficiency and effectiveness
• Collaborate for Success: You'll communicate professionally with colleagues worldwide, sharing insights and collaborating on team goals
• Stay Ahead of the Curve: You'll stay informed about new product developments and actively participate in ensuring complaint readiness activities before launch
• Be a Problem Solver: You'll leverage your analytical skills to pinpoint trends in product complaints and bring these to the attention of management for further investigation

• Strong IT Skills: Proficiency in using computer packages, including Word and Excel
• Excellent Communication: Clear and effective communication skills
• Attention to Detail: Ability to follow procedures and accurately document findings
• Analytical Mindset: A keen eye for detail and the ability to analyse information to find root causes
• Qualifications: Secondary education, or equivalent qualification, completed in Maths and English
• Must be eligible to live and work in the UK

Experience (Beneficial): laboratory best practice, problem solving, and root cause analysis

• Comprehensive Training: Full training provided
• Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities and a newly expanded laboratory
• Career Growth: Excellent opportunities for career growth and development within our dynamic company
• On-site Perks: Enjoy free parking, subsidised canteen