CrawlJobs Logo
Randstad Logo Randstad · Manufacturing

Complaints Investigator

United Kingdom, Witney Employment contract 17.19 GBP / Hour · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety. The Schedule: 4 nights on, 4 nights off (7 PM - 7 AM). The Pay: £17.19 per hour. The Role: Perform hands-on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design. No Experience? No Problem: If you have strong IT skills and a logical brain, we provide the full technical training.

Job Responsibility

  • Perform hands-on device testing
  • Use Excel to track quality trends
  • Collaborate with global teams to improve product design
  • Meticulously examine customer-returned devices
  • Use MS Excel and internal systems to log findings
  • Participate in Continuous Improvement projects
  • Share insights with local and international teams
  • Translate technical findings into clear reports for management

Requirements

  • Strong IT skills
  • Logical brain
  • Proficient in Microsoft Office (Word and Excel)
  • Completed secondary education (Maths and English)
  • Experience in a lab or with Root Cause Analysis (RCA) is a plus but not a requirement

Nice to have

  • Experience in a lab
  • Root Cause Analysis (RCA) experience
Randstad - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Complaints Investigator

8 matching positions

Complaints Handler

Dedicated Complaints Handler to join dynamic Customer Services team, resolving c...
Location
Location
United Kingdom , London
Salary
Salary:
20.36 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Compassionate approach to customer interactions
  • Strong analytical and investigation skills
  • Exceptional planning and organisational abilities
  • Proactive, solutions-driven mindset
  • Excellent interpersonal communication skills both verbally and in writing
  • Experience in a complaints/resolution team is a plus
Job Responsibility
Job Responsibility
  • Provide professional, responsive service for customer feedback and complaints
  • Manage caseload of service requests and complaints using Salesforce
  • Conduct thorough investigations while showing empathy and understanding
  • Identify areas for improvement from customer feedback
  • Promote and raise awareness of the feedback process
What we offer
What we offer
  • Vibrant work environment near Camden Town train station
  • Contribute to meaningful service improvements
  • Collaborate with passionate team that values insights and expertise
  • Fulltime
Read More
Arrow Right
New

Sr. Associate Quality Complaints

Amgen is seeking a Sr Associate Quality Complaints owner and member of the Produ...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree
  • OR Bachelor’s degree and 2 years of Quality experience
  • OR Associate’s degree and 6 years of Quality experience
  • OR High school diploma / GED and 8 years of Quality experience
  • Fluency in verbal and written English to be able to understand & articulate technical concepts
Job Responsibility
Job Responsibility
  • Conducts low to medium complexity complaint investigations and determines if complaint investigations require escalation for further investigation
  • Evaluates and ensures triaged product complaint records comply with applicable procedures
  • Evaluates and owns complaint records with basic investigations
  • Ensures quality of complaint records
  • Completes assigned assessments per applicable procedures
  • Applies analytical skills to evaluate complex situations using multiple sources of information
  • Executes the complaint process per SOP requirements
  • Owns or manages the review/approval process flow in CDOCS of controlled documents
  • while adhering to format, content, and style guidelines, considering usability, and ensuring accuracy, consistency, and quality according to templates and style guide
  • Supports management of assigned projects or project tasks to achieve agreed deliverables within time and with expected quality, including (but not limited to) proactive written / in person communication, status updates, tracker & tool maintenance
  • Fulltime
Read More
Arrow Right

Senior Associate, Quality Complaints

Join Amgen’s Mission of Serving Patients. In this vital role you will own and im...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree and 4 to 7 years of Quality experience
  • Bachelor’s degree and 5 to 9 years of Quality experience
  • Quality and/or manufacturing experience in biotech, medical device or pharmaceutical industry
  • Bachelor’s Degree in a Science Field
  • Ability to successfully manage workload to timelines
  • Familiarity with basic project management tools
  • Ability to operate in a matrixed or team environment with site, functional, and senior management leadership
  • Experience in driving decision making by using the DAI principles
  • Understanding of quality and industry requirements/expectations of a QMS
  • Understanding of the applicable manufacturing/testing processes (i.e., API, Drug Substance, Drug Product, Packaging, Device manufacturing processes)
Job Responsibility
Job Responsibility
  • Own and implement the end-to-end global complaint process and management system
  • Ensure complaint processes and systems remain fully compliant through the quality operating standards and procedures
  • Translate information from the market to drive continuous improvement
  • Conduct low to medium complexity complaint investigations
  • Determine if complaint investigations require issue for further investigation
  • Evaluate and ensure triaged product complaint records align with applicable procedures
  • Evaluate and own complaint records with basic investigations
  • Ensure quality of complaint records
  • Complete assigned assessments per applicable procedures
  • Apply analytical skills to evaluate sophisticated situations using multiple sources of information
What we offer
What we offer
  • Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Read More
Arrow Right

Post-Market Compliance Specialist III- Autoimmunity

The Post-Market Compliance Specialist III supports product complaint management ...
Location
Location
United States , San Diego
Salary
Salary:
80000.00 - 110000.00 USD / Year
werfen.com Logo
werfen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in biological science, biochemistry, or similar field required
  • Master’s degree preferred
  • Proficient knowledge of IVD post-market quality system requirements and complaint handling
  • Advanced knowledge of global IVD post-market regulations and standards
  • Advanced knowledge with IVD reagents and diagnostic platforms, such as immunoassays, ELISA, chemiluminescent assays, and bead-based multiplex assays on automated systems
  • Advanced understanding of the functional and performance principles of IVD products, including reagents, calibrators, controls, software, and instrument systems
  • Minimum of six (6) years of experience in IVD industry in complaint handling, regulatory function, or a closely related technical function, required
  • Minimum of four (4) years of experience in Autoimmunity IVD, required
  • Minimum of four (4) years of hands-on laboratory testing of IVD assays including operation of automated IVD instrumentation, execution of test protocols, analysis of test results, and documentation of activities and results, required
  • Minimum of four (4) years of experience in customer interface responsibilities and complaint handling in an IVD regulated function, required
Job Responsibility
Job Responsibility
  • Complaint Management: Intakes, assesses for regulatory reportability, and triages assigned complaints. Designs and executes complex experiments and performs complex complaint investigations including investigation approach determination, experimental design, testing, analyses, and resolution. Triages investigations to other internal departments or manufacturers as needed and follows up with the escalated parties until complaint resolution. Communicates throughout the complaint investigation process from intake to final resolution with customers, affiliates, and internal stakeholders. Presents product issues which should potentially be brought to the Quality Review Board or Field Action Board to PMC management. Prepares presentations and presents issues to QRB and FARB
  • Laboratory Organization: Maintains laboratory cleanliness and organization. Performs routine cleaning and complete required documentation. Monitors and maintains inventory levels of laboratory test samples, consumables, reagents, and other materials. Ensures laboratory equipment and tools equipment maintenance, calibration, service, and software versions are current
  • Tracking and Trending: Conducts complaint trend analyses and coordinates the preparation of post-market surveillance (PMS) reports. Prepares Management Review slides on PMS for department management
  • Field Actions: Authors field action assessments and ensures completion of Health Hazard Evaluations (HHE/HHA) and leads recalls, Field Safety Corrective Actions (FSCAs), Field Safety Notices (FSNs), and associated regulatory notifications
  • Reportable Events: Completes, files and follow ups on reportable events to regulatory authorities
  • Department Procedures: Assists in drafting, implementing, and maintaining departmental procedures, work instructions, and templates
  • Provides technical guidance and mentoring to junior staff. In consultation with department management, develops and executes training for new and developing staff
  • Complies with applicable standard operating procedures, applicable standards and regula-tions, as well as applicable Environmental Health & Safety, Human Resources and other regulatory and administrative policies
  • Demonstrates Werfen values through the quality of work and professional working relationships
  • Other duties as assigned
What we offer
What we offer
  • medical, dental, and vision insurance
  • 401k plan retirement benefits with an employer match
  • paid vacation and sick leave
  • sales roles are eligible for participation in a commission plan
  • management and select professional roles are eligible for a performance-based bonus
Read More
Arrow Right

Quality Manager

This is where you make a difference in our patients’ safety. As a member of the ...
Location
Location
Costa Rica , Cartago
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree experience in science, Engineering, or equivalent
  • 5–8+ years of Quality Assurance experience in regulated manufacturing environments (medical devices, pharmaceuticals, or solutions)
  • Hands-on experience with QA on the floor, batch release, deviations, investigations, CAPA, and complaints
  • Strong understanding of applicable quality systems and legal standards
  • Experience supporting audits and compliance reviews
Job Responsibility
Job Responsibility
  • Provide a strong QA presence on the manufacturing floor
  • Support real-time quality decision-making during manufacturing, including line clearances, process adherence, identification of deviations, and resolution of quality issues
  • Act as the primary Quality partner concern point for shop-floor issues that may impact product quality, compliance, or patient safety
  • Own or supervise batch record review, disposition, and product release activities, ensuring documentation is complete, accurate, and compliant prior to release
  • Make independent, risk-based batch release decisions in alignment with quality standards, site procedures, and regulatory expectations
  • Ensure timely batch release while balancing supply continuity and compliance requirements and support interactions with QP or responsible release functions where applicable
  • Lead and handle nonconformances, deviations, and quality events, ensuring issues are accurately detailed, investigated, and closed within defined timelines
  • Drive high-quality root cause analysis and ensure corrective and preventive actions are appropriate, effective, and balanced
  • Ensure CAPAs address systemic issues and actively supervise efficiency to prevent recurrence
  • Lead or offer QA supervision of manufacturing and quality investigations, ensuring investigations are scientifically sound, risk-based, and meet regulatory expectations
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • Fulltime
Read More
Arrow Right

Senior Section Lead, Market Complaint

This is where you make a difference in our patients’ safety. As a member of the ...
Location
Location
India , Ahmedabad
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Monitoring compliance to local and global requirements as defined in the procedures of Market Complaint, Field Action function
  • Ensure market complaint investigations and related activities are completed as per specified timelines in procedures
  • Collaborating with sub-functional and functional leaders across the company for market complaint related investigation
  • Support the Field Actions (Product/Mock Recall) & Corporate Product Hold & related activities
  • Review / Approve the Field Alert Report (FAR) or Quality Defect Report (QDR) assessment & communicate to external stakeholders/partners for regulatory notification (as applicable)
  • Ensure that QMS elements such as Document Change Request (DCR), Change Control Management (CCM) or Non-conformity (NCR) and Corrective and Preventive Action (CAPA) related to function are processed and closed appropriately
  • Conducts market complaint trending including review of investigation reports
  • Monitor that all the function related KPIs & targets are met, as per requirement
  • Facilitates professional development, training, for functional Staff
  • Escalate the non-compliances (if any) observed with the resolution proposals for discussions with the Department of Head
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
Read More
Arrow Right

Complaints Handler

A well-established financial services organisation is seeking a Complaints Handl...
Location
Location
United Kingdom , Liverpool
Salary
Salary:
27000.00 - 29000.00 GBP / Year
aspion.co.uk Logo
Aspion Search
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in complaints handling within financial services or a regulated environment
  • Strong understanding of complaint investigation processes
  • Highly organised with accurate and efficient administrative skills
  • Confident communicator able to manage sensitive conversations professionally
  • Methodical, detail-oriented, and able to manage multiple cases effectively
  • Acts with integrity at all times and demonstrates a customer-first mindset
Job Responsibility
Job Responsibility
  • Log, investigate, and manage customer complaints in line with FCA and internal policy
  • Support a compliant and consistent complaints handling process
  • Liaise with customers, broker/dealer partners, field teams, and third-party finance partners
  • Gather evidence and information to support complaint investigations
  • Contribute to investigation summaries and draft final responses where required
  • Highlight operational or regulatory risks identified during complaint reviews
  • Work collaboratively with Complaints Managers and Quality Assurance teams
What we offer
What we offer
  • Bonus
  • 25 Days Holiday
  • Fulltime
Read More
Arrow Right
New

Complaint Officer

We’re looking a new Complaint Officer to deliver an exceptional experience for o...
Location
Location
United Kingdom , Eastleigh
Salary
Salary:
32715.39 GBP / Year
abri.co.uk Logo
Abri
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Confident talking with customers, stakeholders and colleagues at all levels
  • experienced in investigating complaints and finding creative solutions
Job Responsibility
Job Responsibility
  • Deliver an exceptional experience for our customers by guiding them through the complaint handling process
  • acknowledging and investigating their case
  • reaching a fair outcome
  • act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey
What we offer
What we offer
  • Competitive salaries
  • Comprehensive benefits
  • Excellent working environment
  • Fulltime
Read More
Arrow Right