Complaints Investigator Job at Randstad (Witney)

Complaints Handler

Dedicated Complaints Handler to join dynamic Customer Services team, resolving c...

Location

United Kingdom , London

Salary:

20.36 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Compassionate approach to customer interactions
Strong analytical and investigation skills
Exceptional planning and organisational abilities
Proactive, solutions-driven mindset
Excellent interpersonal communication skills both verbally and in writing
Experience in a complaints/resolution team is a plus

Job Responsibility

Provide professional, responsive service for customer feedback and complaints
Manage caseload of service requests and complaints using Salesforce
Conduct thorough investigations while showing empathy and understanding
Identify areas for improvement from customer feedback
Promote and raise awareness of the feedback process

What we offer

Vibrant work environment near Camden Town train station
Contribute to meaningful service improvements
Collaborate with passionate team that values insights and expertise

Fulltime

New

Sr. Associate Quality Complaints

Amgen is seeking a Sr Associate Quality Complaints owner and member of the Produ...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree
OR Bachelor’s degree and 2 years of Quality experience
OR Associate’s degree and 6 years of Quality experience
OR High school diploma / GED and 8 years of Quality experience
Fluency in verbal and written English to be able to understand & articulate technical concepts

Job Responsibility

Conducts low to medium complexity complaint investigations and determines if complaint investigations require escalation for further investigation
Evaluates and ensures triaged product complaint records comply with applicable procedures
Evaluates and owns complaint records with basic investigations
Ensures quality of complaint records
Completes assigned assessments per applicable procedures
Applies analytical skills to evaluate complex situations using multiple sources of information
Executes the complaint process per SOP requirements
Owns or manages the review/approval process flow in CDOCS of controlled documents
while adhering to format, content, and style guidelines, considering usability, and ensuring accuracy, consistency, and quality according to templates and style guide
Supports management of assigned projects or project tasks to achieve agreed deliverables within time and with expected quality, including (but not limited to) proactive written / in person communication, status updates, tracker & tool maintenance

Fulltime

Senior Associate, Quality Complaints

Join Amgen’s Mission of Serving Patients. In this vital role you will own and im...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree and 4 to 7 years of Quality experience
Bachelor’s degree and 5 to 9 years of Quality experience
Quality and/or manufacturing experience in biotech, medical device or pharmaceutical industry
Bachelor’s Degree in a Science Field
Ability to successfully manage workload to timelines
Familiarity with basic project management tools
Ability to operate in a matrixed or team environment with site, functional, and senior management leadership
Experience in driving decision making by using the DAI principles
Understanding of quality and industry requirements/expectations of a QMS
Understanding of the applicable manufacturing/testing processes (i.e., API, Drug Substance, Drug Product, Packaging, Device manufacturing processes)

Job Responsibility

Own and implement the end-to-end global complaint process and management system
Ensure complaint processes and systems remain fully compliant through the quality operating standards and procedures
Translate information from the market to drive continuous improvement
Conduct low to medium complexity complaint investigations
Determine if complaint investigations require issue for further investigation
Evaluate and ensure triaged product complaint records align with applicable procedures
Evaluate and own complaint records with basic investigations
Ensure quality of complaint records
Complete assigned assessments per applicable procedures
Apply analytical skills to evaluate sophisticated situations using multiple sources of information

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Post-Market Compliance Specialist III- Autoimmunity

The Post-Market Compliance Specialist III supports product complaint management ...

Location

United States , San Diego

Salary:

80000.00 - 110000.00 USD / Year

werfen

Expiration Date

Until further notice

Requirements

Bachelor’s degree in biological science, biochemistry, or similar field required
Master’s degree preferred
Proficient knowledge of IVD post-market quality system requirements and complaint handling
Advanced knowledge of global IVD post-market regulations and standards
Advanced knowledge with IVD reagents and diagnostic platforms, such as immunoassays, ELISA, chemiluminescent assays, and bead-based multiplex assays on automated systems
Advanced understanding of the functional and performance principles of IVD products, including reagents, calibrators, controls, software, and instrument systems
Minimum of six (6) years of experience in IVD industry in complaint handling, regulatory function, or a closely related technical function, required
Minimum of four (4) years of experience in Autoimmunity IVD, required
Minimum of four (4) years of hands-on laboratory testing of IVD assays including operation of automated IVD instrumentation, execution of test protocols, analysis of test results, and documentation of activities and results, required
Minimum of four (4) years of experience in customer interface responsibilities and complaint handling in an IVD regulated function, required

Job Responsibility

Complaint Management: Intakes, assesses for regulatory reportability, and triages assigned complaints. Designs and executes complex experiments and performs complex complaint investigations including investigation approach determination, experimental design, testing, analyses, and resolution. Triages investigations to other internal departments or manufacturers as needed and follows up with the escalated parties until complaint resolution. Communicates throughout the complaint investigation process from intake to final resolution with customers, affiliates, and internal stakeholders. Presents product issues which should potentially be brought to the Quality Review Board or Field Action Board to PMC management. Prepares presentations and presents issues to QRB and FARB
Laboratory Organization: Maintains laboratory cleanliness and organization. Performs routine cleaning and complete required documentation. Monitors and maintains inventory levels of laboratory test samples, consumables, reagents, and other materials. Ensures laboratory equipment and tools equipment maintenance, calibration, service, and software versions are current
Tracking and Trending: Conducts complaint trend analyses and coordinates the preparation of post-market surveillance (PMS) reports. Prepares Management Review slides on PMS for department management
Field Actions: Authors field action assessments and ensures completion of Health Hazard Evaluations (HHE/HHA) and leads recalls, Field Safety Corrective Actions (FSCAs), Field Safety Notices (FSNs), and associated regulatory notifications
Reportable Events: Completes, files and follow ups on reportable events to regulatory authorities
Department Procedures: Assists in drafting, implementing, and maintaining departmental procedures, work instructions, and templates
Provides technical guidance and mentoring to junior staff. In consultation with department management, develops and executes training for new and developing staff
Complies with applicable standard operating procedures, applicable standards and regula-tions, as well as applicable Environmental Health & Safety, Human Resources and other regulatory and administrative policies
Demonstrates Werfen values through the quality of work and professional working relationships
Other duties as assigned

What we offer

medical, dental, and vision insurance
401k plan retirement benefits with an employer match
paid vacation and sick leave
sales roles are eligible for participation in a commission plan
management and select professional roles are eligible for a performance-based bonus

Quality Manager

This is where you make a difference in our patients’ safety. As a member of the ...

Location

Costa Rica , Cartago

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree experience in science, Engineering, or equivalent
5–8+ years of Quality Assurance experience in regulated manufacturing environments (medical devices, pharmaceuticals, or solutions)
Hands-on experience with QA on the floor, batch release, deviations, investigations, CAPA, and complaints
Strong understanding of applicable quality systems and legal standards
Experience supporting audits and compliance reviews

Job Responsibility

Provide a strong QA presence on the manufacturing floor
Support real-time quality decision-making during manufacturing, including line clearances, process adherence, identification of deviations, and resolution of quality issues
Act as the primary Quality partner concern point for shop-floor issues that may impact product quality, compliance, or patient safety
Own or supervise batch record review, disposition, and product release activities, ensuring documentation is complete, accurate, and compliant prior to release
Make independent, risk-based batch release decisions in alignment with quality standards, site procedures, and regulatory expectations
Ensure timely batch release while balancing supply continuity and compliance requirements and support interactions with QP or responsible release functions where applicable
Lead and handle nonconformances, deviations, and quality events, ensuring issues are accurately detailed, investigated, and closed within defined timelines
Drive high-quality root cause analysis and ensure corrective and preventive actions are appropriate, effective, and balanced
Ensure CAPAs address systemic issues and actively supervise efficiency to prevent recurrence
Lead or offer QA supervision of manufacturing and quality investigations, ensuring investigations are scientifically sound, risk-based, and meet regulatory expectations

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Fulltime

Senior Section Lead, Market Complaint

This is where you make a difference in our patients’ safety. As a member of the ...

Location

India , Ahmedabad

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Monitoring compliance to local and global requirements as defined in the procedures of Market Complaint, Field Action function
Ensure market complaint investigations and related activities are completed as per specified timelines in procedures
Collaborating with sub-functional and functional leaders across the company for market complaint related investigation
Support the Field Actions (Product/Mock Recall) & Corporate Product Hold & related activities
Review / Approve the Field Alert Report (FAR) or Quality Defect Report (QDR) assessment & communicate to external stakeholders/partners for regulatory notification (as applicable)
Ensure that QMS elements such as Document Change Request (DCR), Change Control Management (CCM) or Non-conformity (NCR) and Corrective and Preventive Action (CAPA) related to function are processed and closed appropriately
Conducts market complaint trending including review of investigation reports
Monitor that all the function related KPIs & targets are met, as per requirement
Facilitates professional development, training, for functional Staff
Escalate the non-compliances (if any) observed with the resolution proposals for discussions with the Department of Head

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Complaints Handler

A well-established financial services organisation is seeking a Complaints Handl...

Location

United Kingdom , Liverpool

Salary:

27000.00 - 29000.00 GBP / Year

Aspion Search

Expiration Date

Until further notice

Requirements

Previous experience in complaints handling within financial services or a regulated environment
Strong understanding of complaint investigation processes
Highly organised with accurate and efficient administrative skills
Confident communicator able to manage sensitive conversations professionally
Methodical, detail-oriented, and able to manage multiple cases effectively
Acts with integrity at all times and demonstrates a customer-first mindset

Job Responsibility

Log, investigate, and manage customer complaints in line with FCA and internal policy
Support a compliant and consistent complaints handling process
Liaise with customers, broker/dealer partners, field teams, and third-party finance partners
Gather evidence and information to support complaint investigations
Contribute to investigation summaries and draft final responses where required
Highlight operational or regulatory risks identified during complaint reviews
Work collaboratively with Complaints Managers and Quality Assurance teams

What we offer

Bonus
25 Days Holiday

Fulltime

New

Complaint Officer

We’re looking a new Complaint Officer to deliver an exceptional experience for o...

Location

United Kingdom , Eastleigh

Salary:

32715.39 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Confident talking with customers, stakeholders and colleagues at all levels
experienced in investigating complaints and finding creative solutions

Job Responsibility

Deliver an exceptional experience for our customers by guiding them through the complaint handling process
acknowledging and investigating their case
reaching a fair outcome
act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey

What we offer

Competitive salaries
Comprehensive benefits
Excellent working environment

Fulltime

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Complaints Investigator

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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